Senior Engineer, IT

Company Description

At Adtalem Global Education, we seek to empower students and members to achieve their goals, find success and make inspiring contributions to our global community. Adtalem is a leading healthcare educator that partners with organizations to proactively address future workforce needs and empowers career development with access to world-class academic curriculums, certifications and training programs across the medical and healthcare industries.

Adtalem institutions and companies include: American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine, and Walden University. (NYSE: ATGE; member S&P MidCap 400 Index) For more information, please visit adtalem.com.

 

Job Description

This position is responsible for the implementation, maintenance, performance tuning, and capacity management for all organizational systems as directed by management and senior staff. This position will provide 2nd level support and mentoring for Associate Systems Engineers and support staff.

The specific focus of this position is to apply and enforce overall release management process; to construct deployment schedules with milestones showing key dependencies between components of the release; to actively build and package those components; and, to ultimately deploy those components into post-Development environments. This position will primarily focus on all release engineering and management responsibilities related to Adtalem’s broad Salesforce environments and major development plans.

Core Engineer Responsibilities

• Designs, installs, configure supports, optimize, and administer server and/or network systems and applications.
• Analyzes project needs/requirements and recommends solutions to enable enterprise integration.
• Develops and implements systems and/or network standards, processes, and security.
• Communicates with vendors to obtain configurations and best practice recommendations.
• Troubleshoots and resolves help desk tickets as assigned.
• Shares on-call responsibilities for afterhours support, as required.
• Attends vendor training/conferences and presentations for continuing skills development.
• Trains and mentors team members and other Adtalem Global Education technical resources as necessary.
• Occasional travel to a variety of Adtalem Global Education locations.

Core Release Management Responsibilities

• Work closely with project managers, system administrators, QA Analysts, DBAs, and Development teams during the development, test, and launch phases of the software development life cycle, to configure and release application/web site code into QA and Production environments.
• Track application configuration through Development, QA, and Production environments.
• Manage release schedules and coordinate releases for multiple applications in Windows and Linux environments.
• Manage Azure Repo GIT source code control systems.
• Perform root cause analysis, practice risk mitigation, and moderate conversations between multiple stakeholders.
• Define and manage change control process for development and release readiness criteria and ensure all changes meet criteria prior to deployment.
• Accounting for any dependencies and risks along the way; identify issues and perform root-cause analysis to ensure they are not repeated.
• Facilitate release activities across all Salesforce Development and Administrator teams, ensuring quality and timely deployments across environments.
• Work with Salesforce Development Team(s) to maintain allowed Test coverage in salesforce and resolve all the Deployment errors.
• Monitor all lower environments (Salesforce Sandboxes) for release process / creating and synchronizing sandbox metadata and appropriate data sets.
• Validate Post Release Activities /Track release metrics to improvement and report successes/failures to stakeholders and Teams.
• Work with Salesforce Support Team – Coordinate Salesforce Release Calls, and Support Activities
• Should have strong understanding of deployments using Force.com migration tools (Salesforce Tools IDE, GITHub, and Version Control)
• Perform and Support on Salesforce Administration Activities
• Responsible for maintaining consistency between Salesforce sandbox environments, from Development through SIT, UAT and Production.
• Host weekly (and adhoc) calls with internal business admins, internal development teams, and Salesforce Support to plan and prepare all production facing releases.
• Perform as primary liaison between IT and internal & external Audit teams to provide any information requests.

Qualifications