GENERAL MANAGER - POOL RECREATION

Overview

 

 

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019.  New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional  amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

 

 

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 

Responsibilities

Under the direction of the Director of Casual Dining, incumbent is responsible for the overall pool guest experience, to oversee and have a thorough understanding of the daily operations of the Recreation department. Direct and assists Team Members in providing maximum customer service and satisfaction while achieving financial goals, as well as maintaining the cleanliness and organization of the overall pool complex.

 

ESSENTIAL JOB FUNCTIONS:

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Must adhere to Seminole Tribe’s Policies and Procedures.
• Identifies and defines business needs and implements solutions resulting in improvements to the operation of the pool complex to reduce or contain costs and generate additional revenue.
• Responsible for the financial demands of the department, based on the departmental budget.
• Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training and documentation.
• Communicates with management, other departments, and designated personnel to address the needs of the POS system.
• Ensure activities comply with relevant statutory and regulatory requirements, legal demands and professional and ethical standards.
• Comply with all internal policies and procedures.
• Works in conjunction with the Chef and directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards.
• Assists with menu item changes based on product mix reviews and guest feedback.
• Organize Group Activities, Retail tracking and Inventory.
• Reviews reservations for the day and Daily Events Reports for functions at the outlet.
• Daily inspection of the Beach Club, Pool deck, Cabanas and Jacuzzis for cleanliness and maintenance.
• Respond to all e-mails, requests, and tasks in a timely manner.
• Report to engineering all issues and follow up in a timely manner.
• Review all department logbooks for issues and concerns.
• Ensures that the pool complex supports the casino by providing outstanding service to VIP guests during special events.
• Develops and implements cost control procedures and standards of performance.
• Acts immediately on all customer complaints to insure that a correction is made whenever possible.
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties while ma