Director, Behavioral Health

For nearly 10 decades, Easterseals Northern California has provided services to people with disabilities and their families, helping them live, learn, work and play to their full potential. Today, Easterseals Northern California is a powerhouse in the Autism Spectrum Disorder (ASD) space and is setting a new standard of care. Easterseals Northern California is also a founding member of one of the nation’s largest behavioral health networks delivering more than one million hours of clinical services annually to people in need across Northern California. Our Adult Day Health programs, Early Intervention services, and ABA services are accredited by CARF International. This three-year accreditation is the highest level of accreditation that CARF awards.

Job Summary

The Director of Behavioral Health will ensure Easterseals Northen California program and clinical management teams function effectively and deliver high-quality care. This role supports the Vice President of Programs and oversees the day-to-day operations of clinical programs to ensure they are mission-based, fiscally responsible and meet or exceed the requirements of regulatory and/or certification agencies. 

This role is based in California, with the required capability to travel to all worksites throughout California and travel as required.

 

Core Responsibilities & Essential Job Functions

• Oversight and Leadership:
  • Leads and provides direct oversight of Behavioral Health program management, building a highly inclusive culture and championing our FoC values: 
    • Bold: Act courageously and think Differently.
    • Community Centered: Support and celebrate the experience of others.
    • Equity-Informed: Ensure fair and equal access for all.
    • Wellbeing-Driven: Create healthy structures and systems.
  • Provides clinical supervision, management oversight, professional development, and work direction to program. management, including clinical supervision to meet clinical staff certification/licensing requirements.
  • Provides direct supervision, leadership and management for ES NorCal Care Team Managers, and other Program Managers. 
  • Executes the ES NorCal Director of Behavioral Health Annual Plan, budgets, and operating plans.
  • Meets or exceeds ES NorCal Behavioral Health budget margins and billed hour targets.  
  • Analyzes success measures to ensure clinical quality is met.
  • Responsible for ensuring direct reports have the tools and training necessary to effectively manage their direct reports.
  • Reviews direct report’s goals and performance on a regular basis, providing feedback, coaching, and training for development as needed, including using the FoC performance management tools.
  • Supports communication between program management by ensuring formal and informal methods are routinely employed including routine staff meetings, written communications, electronic communications, and other outlets as identified.
  • Mentors and develops program management using a supportive and collaborative approach aligning to organizational performance management system; assign accountabilities; set objectives; establish priorities; and monitors and evaluates results.
  • Provides coaching and consultation to treatment teams to ensure appropriate, professional, and collaborative relationships are established and maintained with client families; Intervenes as necessary to support and/or repair relationships with client families, attends to formal grievances related to clinical programs.
  • Collaborate with FoC shared services departments to ensure successful delivery of clinical excellence, finance, revenue cycle, IT, and people and performance-related services.
  • Ensures programmatic compliance with appropriate standards of accreditation and funding agencies and takes appropriate action if not. 

• Administrative/Operational:
  • Evaluates performance at the individual, CTM team and program levels against monthly productivity targets; and ensures that managers/supervisors remain accountable for the productivity of their direct reports.
  • Oversees and ensures accurate documentation of billable services meets the requirements of regulatory agencies and funding sources and is HIPAA compliance.
  • Supports program management to ensure that services are provided to the full extent of authorizations per client in all program locations.
  • Recommends and oversees programmatic improvements as appropriate to support satisfaction of clients, funders, employees, and network providers.
  • Ensures Easterseals Behavioral Health and FoC policy and procedures are in compliance with local, state, and federal regulatory agency rules across all program locations.
  • Participates in recruitment, inte