CHILD SUPPORT PROGRAM CASE PROCESSING ANALYST - 73004087

Requisition No: 843827 

Agency: Department of Revenue

Working Title: CHILD SUPPORT PROGRAM CASE PROCESSING ANALYST - 73004087

 Pay Plan: Career Service

Position Number: 73004087 

Salary:  $37,759.92 - $43,904.16 / annually 

Posting Closing Date: 01/02/2025 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Program Case Processing Analyst (Revenue Specialist II)

Crestview

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position performs customer support and attends Court for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Preparing for and attending Court
• Interacting with legal services providers, other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:

• Experience processing information using a computer system.
• Experience conducting research and analyzing information to make decisions. *

• Experience communicating with others to gather information. *

SUBSTITUTIONS:

• Relevant education may substitute on a year for year basis of the required experience*

PREFERENCES:

• Experience with negotiation techniques in a business setting.

SPECIAL NOTES:

• This position is located in Crestview, FL.
• Standard workday of 8am – 5pm, Monday through Friday

SALARY: $37,759.92 - $43,904.16.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.