Sales Manager

Sales Manager, Oslo Fashion Boutique  

Chanel Norway is currently looking for a Sales Manager with a passion for management and an expertise in fashion and client service. 

In line with the Fashion vision and mission, the Sales manager leads an energetic and passionate team of people who are dedicated to creating experiences with our clients.  Through a keen sense of business acumen, the Sales Manager is responsible for the management and development of sales, VM and alteration teams, guaranteeing the day-to-day right execution and delivering excellence client service. 

This position is a full-time role in an inspiring environment and development in a Company with high ambitions and great courage. The position is based in Oslo and reports hierarchically to the Fashion Boutique Director.  

The Impact You Can Create At CHANEL 

SALES MANAGEMENT 

• Manage sales strategies, initiatives, and growth across all product categories 

• Supervising/coordinating the selling floor to deliver strong conversion rate and results driven through team selling and selling to multiple customers 

• Ensuring stock on hand (including best & slow sellers) and expected pieces are well integrated by team in the sales ceremony, replenishment of the selling floor done in the proper manner 

• Ensuring procedures and boutique charter implementation on the sales floor 

TEAM DEVELOPMENT 

• Managing the team in terms of leadership and in partnership with the Boutique Director performing performance appraisal, setting, and monitoring individual goals of sales team members 

• Conduct and/or organize briefings to the team – animation of Morning Briefings 

• Observing, interacting, and coaching the Team on the Floor to elevate the staff at the expected level of Style and Client experience 

• Identifying development areas of team members & proposing corresponding action plan, including training programs 

• Encouraging team spirit, knowledge sharing and know-how 

CLIENT EXPERIENCE 

• Ensuring client service excellence, pursuant to the House’s standards (welcome clients with hospitality, product expertise and sales ceremony, after-sales service, iPhone brand posture, etc.…): creating a unique experience for each client over the course of the sales process 

You Are Energized By 

• The history and heritage of The House of CHANEL 

• Being truly service minded 

• Utilizing your fashion expertise to inspire others 

• Fostering a meaningful client experience centred around inclusion and connection   

• Work effectively and efficiently within the team, sharing ideas and contributing to a positive morale  

Position Requirements 

Leadership and Management skills 

• Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage 

• Relationships-focused: Collaborative, partnering and influencing skills 

• Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation 

• Performance minded and decisive, strive for continuous improvement 

Managing Business skills 

• Strong client experience mindset 

• Able to understand and synthesize business and market intelligence 

• Problem solving and dispute resolution skills 

• Technology savvy and digital trend awareness 

• Fluent in English, - good written and verbal communications skills   

Soft skills 

• Posture and communication skills: Verbal and written communication, story telling 

• Curious, personal agility, continuous learner 

• Self-awareness, self-confidence, and self-control/stress management 

• Enthusiasm, energy, and motivation 

• Open to diversity and cultural differences 

• Appreciation for art, luxury, and beauty 

• Trustworthy with integrity/ethics 

We are offering  

• Work at one of the world's leading luxury brands 

• A unique workplace where you become part of a diverse and dynamic team 

• Continuous training and upskilling of your competences by CHANEL's in-house trainers  

• Flexible working hours and a good working environment  

• Competitive salary and benefits  

If the description above fits you, then you might be the one we are looking for. Please don't hesitate to apply by submitting CV and Cover Letter where you descri