IT Business Analyst - Ecommerce

FleetPride is looking for a Technical Business Analyst/Product Owner with eCommerce experience to join our Digital team. We are looking for an individual that is team oriented, collaborative, able to work in a fast-paced environment and is focused on meeting the needs of our business. 

The Technical Business Analyst/Product Owner will need a blend of Agile experience, technical and business skills and experience that enables them to facilitate sessions with multiple stakeholders and prioritize work in the backlog to drive measurable results. This role will require strong analytical and problem-solving skills, and impeccable organizational, time management, and communication skills, both oral and written. 

This position will report to the IT Manager (Digital Team) and will partner with IT leadership to provide oversight into Digital projects/teams (onsite and offshore) and help in tracking project deliverables. The ideal candidate will be able to significantly drive project activities across requirements gathering, data analysis, integration and in the preparation, visualization, and presentation of to-be solutions. 

DUTIES & RESPONSIBILITIES 

• Be a subject matter expert to inform and drive forward strategic and process improvement initiatives for eCommerce. 

• Capture, refine, prioritize, and maintain the digital workstream backlog, including features, and acceptance criteria in user stories. 

• Work directly with scrum teams and product managers to help build the right product, in line with our roadmap and release plans. 

• Maintain continuous and transparent communication with stakeholders to prioritize the workstream backlog, and demonstrate development efforts via product demos. 

• Provide timely input to Digital product managers and leadership for necessary changes or product backlog items coming out of scrum development that need to be considered for our future roadmap. 

• Serve as a voice of the customer to our delivery teams, demonstrating the customer’s perspective across the product / solution journey. 

• Manage and prioritize multiple activities and tasks, and coordinate various channels of communication at the same time. 

• Participate in Agile ceremonies such as daily standup meetings, backlog grooming sessions, sprint reviews and retrospective meetings. 

• Follow established procedures and recommend changes to improve processes. 

• Develop and execute on plans for critical projects including requirements gathering, user acceptance testing, and business communication activities. 

• Self-train and self-educate to better support the technology used by FleetPride to support operations locally and at the branches. Assist or train others on the systems and features, if needed. 

• Make practical recommendations on system and process enhancements. 

• Ensure that configurations, system features and documentation are appropriately updated. 

• Have a thorough knowledge of the organization and related technology standards.