Business Support Manager II - Global Credit Operations

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers.

Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

Global Credit Operations is seeking a Business Support Manager II to provide operational support for all functional areas within the business. The role will be focused on finance, expense and headcount management activities but may assist in other areas, as needed.

Responsibilities:

• Lead efforts with Operations partners in support of financial forecasts, expense and headcount/staffing management
• Research and resolve complex finance and expense activities to ensure accurate accounting
• Maintain a robust, organized repository of key reference documents and other communication materials
• Develop and maintain process documentation, including control objectives to support various initiatives
• Create and produce accurate, efficient, well-controlled reporting to provide governance oversight and business support
• Perform management/oversight functions for a variety of Global Credit Operations initiatives
• Hold others accountable for deadlines, being tenacious and results driven
• Support the development of senior management presentations

Required Qualifications:

• 5+ years of business support experience with a focus on forecast, expense and headcount management
• Partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels
• Excellent written / verbal communication skills and executive presence
• Excellent MS Office skills, especially Excel, SharePoint, Visio and PowerPoint
• Presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way
• Proven ability to develop executive ready communications and presentations that synthesize data and tell the story
• Proven ability to simultaneously manage a variety of business functions, adapt to changing business needs and multi-task/ prioritize in a fast-paced environment
• Strong analytical, critical thinking and organizatio