Business Process Senior Analyst

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

Who we are – TFSB

An important part of the Toyota family is Toyota Financial Savings Bank (TFSB), the Toyota and Lexus Bank in North America. While TFSB is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFSB, you will help create best-in-class customer experience in an innovative, collaborative environment.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we’re looking for 

TFSB’s Finance Program Enablement and Control Department is looking for a passionate and highly motivated Business Process Senior Analyst. 

The primary responsibility of this role is to analyze Finance owned business processes to ensure adherence to functional program requirements, perform operational risk assessments, and support the enablement of new capabilities.

Responsibilities include managing the Finance operational risk and control program, developing and maintaining documentation of process flows and descriptions, and recommending best practices on all end-to-end workstreams, including key management reports.

Reporting to the Process and Control Manager, the person in this role will support the department's objectives to oversee the internal control framework and program enablement in support of TFSB’s Finance Organization. 

What you’ll be doing  

• Operational Risk Assessment: Evaluate complex business processes to ensure compliance with policy or regulatory program requirements, identify and assess operational risks and controls, complete root cause assessments, document findings, obtain buy-in for proposed mitigating measures, and track remediation efforts.

• Process Documentation: Improve documentation with process owners on end-to-end business processes, by ensuring process mapping and procedures are complete and providing feedback and guidance to business stakeholders to create a culture of self-inspection and continuous improvement.

• Process Transformation: Apply Lean/JKK concepts and techniques to lead process improvement initiatives, develop and implement solution recommendations, and leverage organizational Change Management concepts in communication strategies.

• Other: Execute assorted department and Finance organization tasks such as monitoring reviews, backlog management and prioritization, delivery of ad-hoc requests, and creation and development of dashboards and other reporting.

What you bring

• Four-year bachelor’s degree

• Operational Risk Assessment and Business Process Transformation experience, including the identification of risks and controls, process redesign for both mitigation of risks and process improvement, issues management, functional project management, creation and maintenance of documentation, and leading cross functional teams.

• High degree of technical aptitude with a demonstrated knowledge of process engineering within Finance or Banking sectors, highly proficient technical skills with process mapping tools such as Lucid or Visio, and experience with mapping large cross departmental process

• Comfortable working both autonomously and in group settings, and strong written and oral communication skills with ability to effectively communicate across the management spectrum.

Added bonus if you have

• Master’s degree in Accounting, Finance, or Business Administration

• 5+ years of experience in a similar field and/or internal/external audit

• Knowledge and application of Change Management principles, Experience with the identification of operational controls, with research