Senior Director, Client Delivery

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. 

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024) 
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

Maven is looking for a strategic and tactical operator to join our leadership team as Senior Director, Client Delivery - a high-impact role at the intersection of people leadership and operational excellence.

In this role, you will lead and scale Maven’s client implementation function across both direct employer and payer partnerships. You’ll oversee a high-performing team responsible for launching clients onto the Maven platform, delivering a best-in-class experience and setting the foundation for long-term success.

You will define and drive the strategy, execution, and outcomes of client delivery, working cross-functionally with Sales, Client Success, Product, Engineering, Marketing, and Data to lead efficient, high-quality implementations that embody Maven’s commitment to care and continuous improvement.

Reporting to the Vice President of Payment Operations, this is a highly strategic role. We’re seeking a leader who thrives in fast-paced environments, brings a systems-thinking mindset, and is deeply motivated by improving client outcomes and team performance.

As Senior Director of Client Delivery at Maven, you will:

• Set the strategic vision for client delivery and implementation, ensuring alignment with Maven’s growth goals and operational scalability
• Lead and inspire a 10-person team, including people managers - fostering a culture rooted in empathy, accountability, and high performance
• Oversee the end-to-end implementation lifecycle for complex employer and health plan clients, ensuring timelines, integrations, configurations, and onboarding experiences exceed expectations
• Drive operational excellence through process optimization, standardization, and automation
• Develop scalable frameworks, playbooks, and reporting mechanisms to support predictable, repeatable, and high-quality client launches and ongoing client operational support
• Collaborate cross-functionally to influence product roadmaps, advocate for client needs, and ensure seamless integration and data transfer
• Proactively identify risks and opportunities, championing best practices and continuous improvement across the organization
• Serve as a thought leader, staying ahead of trends in digital health delivery and employer benefits strategy

We’re looking for you to bring:

• Proven leadership experience: 10+ years in client delivery, operations, or program management within healthcare or digital health, with a track record of leading organizations and managing other people leaders
• Industry experience: Background in healthcare, digital health, insurance, or health tech required. Must also have a deep understanding of the healthcare ecosystem, including plan structures, benefits platforms, and digital health integrations
• Operational excellence: A process-oriented mindset, with strong systems thinking and the ability to translate strategy into scalable, repeatable execution
• Cross-functio