Patient Access Representative - Offsite Outpatient Ambulatory Surgery Center, Temp

Position Summary

At Stony Brook Medicine, our Patient Access Representatives are responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in areas of Registration, Financial Screening and Verification, and patient throughput. Qualified candidates will demonstrate excellent communication and interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.

The Patient Access Representative assigned to an offsite hospital outpatient location is a key member of the Patient Access Services team, responsible for courteously greeting and arriving patients for various outpatient encounters while providing the highest level of customer service. The Offsite Hospital Outpatient Registrar reviews registrations for completeness, obtains regulatory consents, and ensures financial clearance is complete, collecting POS payments at check in.

Duties of a Patient Access Offsite Hospital Outpatient Representative may include the following, but are not limited to:

• Efficiently arrive a high volume of appointments for multiple service types in various outpatient or ambulatory settings. Obtains and secures appropriate documents necessary to support proper patient identification and insurance coverage (i.e. copies of photo ID and insurance cards, etc.).
• Ability to work collaboratively in a multi-disciplinary environment.
• Ensure that compliance standards are met, including securing general consents and regulatory signatures from patients or designee, essential for treatment and payment. Provision of patient rights and notices as appropriate. Document accordingly in registration and EMR system accordingly.
• Conduct a thorough data assessment of information documented at pre-registration to ensure all demographic and financial clearance fields are completed and verified to ensure a complete registration and “clean” bill. Verifies proper referrals/authorizations are in place for anticipated services.
• Provide financial guidance and excellence in Financial Care to patients and their representatives by providing information about their health care insurance coverage and cost share responsibilities. Provide self-pay patients with information on qualifications for Medicaid or financial assistance. Engages financial counselors as appropriate.
• Collect required POS payments (co-payments, deposits and/or deductibles) at time of arrival. 
• Utilizing various work lists, monitor and ensure registration workflow and financial clearance process is complete within prescribed time frames.
• Demonstrate a positive organizational attitude and commitment to patient experience. Maintain respectful and compassionate demeanor and provides high-quality patient centered care.
• The selected candidate will be required to work some holidays and will be scheduled to work every other weekend. The schedule/pass days are subject to change.
   

Qualifications:

Required:

• Associate's Degree with one-year working experience in customer service, public health, medical practice, or hospital revenue cycle role.

• In lieu of degree, two years of demonstrated experience in a hospital ambulatory or specialty medical practice, front-end revenue cycle or other related industry requiring skills that demonstrate experience in access services, insurance reimbursement or payment collection.

• Demonstrated excellence in verbal and written communication, computing and multi-tasking skills.
• Candidate must demonstrate experience and expertise in speaking with customers and can work well with persons who are under stress (such as sick patients and their distressed family members).

Preferred: 

• Bilingual in English and Spanish. 
• Billing, Accounts Receivable, or Customer Service, or Call Center experience. 
• Familiarity with medical insurance benefits, demonstrated through experience with EMR computerized registration Financial, IT systems.
• Knowledge of medical terminology.