Guest Services Attendant (Bell, Valet & Shuttle)

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Sunseeker Resort Florida Gulf Coast, by Curio is a stunning waterfront destination located in Southwest Florida, offering the perfect blend of luxury and leisure. With 785 guest rooms and more than 60,000 square feet of event and meeting space, the resort is designed to accommodate both upscale leisure getaways and dynamic business gatherings. Guests can indulge in an impressive collection of 18 food and beverage outlets, from fine dining to casual coastal fare, showcasing flavors from around the world. The resort also features a luxurious pool scene, including the largest rooftop pool in Florida, providing sweeping views of Charlotte Harbor and an elevated, resort-style experience. Sunseeker is where elevated hospitality meets sun-soaked relaxation.

What you will have an opportunity to do:

The Guest Services Attendant plays a crucial role in providing an outstanding experience to our guests by delivering exceptional service in valet, bell, and transportation duties. This position requires a highly motivated and energetic individual who excels in multitasking and possesses strong communication skills. The ideal candidate will ensure that guest expectations are exceeded from the moment they arrive until their departure.

Work performed indoors and outdoors, Employee may be exposed to fumes, odors, and hot and cold temperatures. An employee will be required to stand and run for long periods of time on cement floors and occasionally walk or run on uneven surfaces. An employee may be exposed to secondhand smoke. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All duties are performed in accordance with department and Sunseeker Resort policies, practices, and procedures.

JOB DUTIES:

• Valet Services:
  • Greet guests upon arrival with a warm, welcoming smile and offer assistance with valet parking, setting a positive tone for their stay.
  • Pr