Lead Salesforce Administrator, B2B

As a Salesforce Administrator in our Strategy and Operations Department, you will play a vital role at Future. This is a proactive individual that will be responsible for the continual improvement and enhancement of the Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. The Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction as a priority.

What you'll be doing…

The Salesforce Administrator must have a deep understanding of the Salesforce platform, understanding both the current setup and the business objectives, to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into simple terms, clearly explaining design options and their potential impact.

• Manage and perform all aspects of user and license management to include new user setup/deactivation, roles, profiles, permissions, public groups, Organizational Wide Defaults (OWD) and sharing rules. 
• Perform Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dashboards, and reports.
• Perform proactive system maintenance including Security Reviews, Release Updates, Health Checks, and Optimizations. 
• Perform user support and escalations. 
• Understand and troubleshoot basic triggers and Apex code impacts. 
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience. 
• Create and manage technical documentation of changes to the overall Salesforce platform, to include process models, specifications, diagrams, and charts. 
• Create and manage platform roadmap and priorities based on feedback from stakeholders. 
• Communicate changes, enhancements, and modifications of business requirements, through written documentation, to all stakeholders so that issues and solutions are understood.

Experience that will put you ahead of the curve…

• Five (5) years Salesforce Administrator hands-on experience with Salesforce Sales and Service Cloud. Apex, Tableau, and Zapier/Mulesoft experience preferred 
• Experience in data migration, and user onboarding and support 
• Bachelor’s Degree required or seven (7) years of experience. 
• Certifications/Specific Knowledge: Salesforce Administrator, Salesforce Advanced Administrator 
• Strong Salesforce product knowledge and active in the Salesforce Community.
• Ability to facilitate relations between business partners. 
• Leadership and consensus-building skills 
• Experience of working both independently and in a team-oriented, collaborative environment. 
• Knowledge of media and program/project methodologies. 
• Knowledge and understanding of businesses supported. 
• Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities. 
• Advanced interpersonal, written, and oral communication skills.

What’s in it for you…

We have a number of awesome perks available to our staff.  We offer huge opportunities to learn and develop, whether through professional qualifications, exposure to incredible business projects or informal lunch & learns, hosted by your colleagues. We have a fantastic culture where we really do care about our people and want everyone to succeed. Varied roles mean you’re not pigeonholed into one finite area but get the opportunity to develop a wide range of skills and experience.

Additional benefits include health Insurance; ranging from medical to dental and even vision care,

401k match and monthly munchies, bagel Fridays, fresh fruit & snacks and coffee and tea on tap. 

And to top it all off, not only do we offer unlimited holiday because we trust you to manage your workload and time but we also offer a share in our success whereby every colleague is eligible to join our profit pool bonus scheme - if Future hits their performance targets all colleagues may receive a bonus.

Internal job family level P5

Please note, the salary range for this position is $58,000 - $100,000

Who are we…

We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our gro