Sr Salesforce Business Analyst

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Profile Summary:
 
The Senior Salesforce Business Analyst role supports the Business by working with the development teams with responsibility for eliciting, understanding and documenting business needs to determine and recommend the most optimal solution to conduct software development.  Makes independent, creative, technical contributions to defining user business and functional requirements for enhancements and projects and implementing IT business solutions. Expert analytical resource focusing on highly visible, complex and critical business priorities. Forecasts and establishes plans for defining, delivering, enabling and supporting significant information technology components into the organization architecture.
 
Profile Description:
•    Support Salesforce implementation based on business needs.
•    Direct the requirements development for applying technology to satisfy business needs.
•    Proven Salesforce.com integration and administrative skills.
•    Serve as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
•    Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
•    Work directly with and serve as the liaison between business units, technology teams and support teams.
•    Assist in quality assurance and defining testing strategy and risks. Provide significant contributions in the testing and debugging of new software or enhancements to existing software.
•    Build and maintain Salesforce reports and dashboards to track KPIs and develop actionable intelligence and metrics around sales funnel.
•    Monitor and manage data integrity while promoting best practices for system usage.
•    Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to the Salesforce release upgrades.
•    Apply change management processes for documenting, communicating, and testing code releases from Sandboxes to Production environments.
•    Manage and configure Salesforce integrations, including custom integrations.
•    Manage and configure Salesforce Sales & Service Cloud.
•    Proficient in Lightning Platform and capabilities.
•    Manages all new user set-ups and deactivation, including transferring ownership of accounts/contacts/opportunities for deactivated users.
•    Regularly audits data to uncover data integrity issues and/or opportunities for process improvement.
•    Maintains updated system documentation and Salesforce policies/procedures.
•    Abide by team coding standards, development processes and best practices.
•    Work effectively individually and with team members to achieve customer satisfaction and success.
•    Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
•    Assist in the enforcement of project deadlines and schedules.
•    Deliver informative, well-organized presentations.
•    Support the execution of the development pipeline and delivery of Voya’s software products including vendor solutions to QA, and ultimately to production.
•    Operate at a high technical level for all phases of IT projects; ensuring broader business implications of proposed IT solutions