Assistant Supervisor, Park Operations (Adventure Island)

Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, we'd love to have you join our team!
 

Compensation Rate: $15.50/hr.

Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive, and hard-working, we'd love to have you join our team!

What you get to do:

• Ensure a safe environment for all ambassadors, guests, and animals.
• Responsible for the development of OJT’s and ambassadors by providing training, feedback, and coaching.
• Ensure compliance to all state/federal regulations, park policies, and department procedures.
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve.
• Respond to guest and ambassador needs.
• Report to Supervisors and Managers regarding the status of projects.
• Oversee completion of daily opening and closing procedures.
• Utilize problem solving skills to ensure positive guest resolutions as needed.
• Oversee assigned area.
• Ensure strict adherence to all cash handling procedures.
• Perform other miscellaneous tasks as required.

What it takes to succeed:

• Be at least 18 years old.
• Have a valid high school diploma or equivalent.
• Valid driver’s license and able to meet company's driving guidelines.
• Provide excellent guest service to guests and ambassadors.
• Ability to remain calm and professional during challenging situations.
• Comfortable speaking in front of large groups of guests and team members.
• Be able to provide approved footwear (i.e., approved non-slip sneaker shoes, specified color requirements, etc.) upon first date of employment.
• Have a minimum of three (3) months park experience with no significant performance deficiencies within that period or equivalent three (3) months external leadership industry experience.
• Be able to successfully complete all legal, company and department training requirements.
• Be able to perform job duties/task and meet the minimum qualifications of the positions within the scope of supervision.
• Have a working knowledge of the English language with excellent verbal and written communication skills.
• Have a working knowledge of all Microsoft Office applications.
• Excellent computer skills, ability to work multiple selling systems preferred.
• Ability to operate in a cash handling environment, previous cash handling experience preferred.
• Be able to walk and stand for long periods of time and work extreme weather conditions.
• Be willing to work a flexible schedule that includes weekdays, weekends, evenings and holidays.
• At least 3 days of unrestricted availability including weekends (1 must be between Friday-Sunday) and holidays during the non-peak season. (Labor Day through Memorial Day)
• At least 4 days of unrestricted availability including weekends (1 must be between Friday-Sunday) and holidays during peak season (Memorial Day through Labor Day).
• Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations.
• Be willing to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.
• Ability to lift 25 pounds and push/pull 50 pounds.
• Ability to climb stairs.
• Ability to bend, sit, stand, squat, stoop, walk, kneel, reach with hands and arms at shoulder level or below, climb and reach with hands and arms above shoulder level.
• Ability to bend and stoop to assist in cleaning the park.
• Ability to complete provided CPR/AED training/certification.

The perks of the position:

Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL O