WFM Systems Analyst II

IT Services  
Full Time
Day Shift 
8am - 5pm

Consistently named best hospital, Lexington Medical Center dedicates itself to providing quality health services that meet the needs of its communities. Ranked #1 in the Columbia metro area by U.S. News & World Report, Lexington Medical Center is the only hospital named one of the Best Places to Work in South Carolina and the first hospital in the state to achieve Magnet with Distinction status for excellence in nursing care.

The 607-bed teaching hospital anchors a health care network that includes six community medical centers and employs more than 8,700 health care professionals. The network includes a cardiovascular program recognized by the American College of Cardiology as South Carolina’s first HeartCARE CenterTM and an accredited Cancer Center of Excellence affiliated with MUSC Hollings Cancer Center for research and education. The network also features an occupational health center, the largest skilled nursing facility in the Carolinas, an Alzheimer’s care center and nearly 80 physician practices.  Its postgraduate medical education programs include family medicine and transitional year.

 

 

 

 

Job Summary

The Workforce Management (WFM) Systems Analyst II participates in analysis, design, programming, testing, documentation, implementation and auditing of Workforce Management Suite of applications. Assists in evaluation, analysis, maintenance and development of system functionality to meet business objectives  including participating in project plan development/tracking and workflow analysis. Coordinates resolution of system process or performance issues interacting with functional users, internal and external technology resources. Serves as liaison between business units and IT teams as well as assists with end user education and training deployment as organizational change occurs.

Minimum Qualifications

Minimum Education: Bachelor's Degree in Computer Science, Management Science, Business Administration, Health Information Management, or related field 
Minimum Years of Experience: 6 Years of experience in a related business services area and WFM experience (To include 3 years of experience using UKG or related business software in a medium to large organization and 3 years of business area experience working, building, testing and designing related business systems)
Substitutable Education & Experience (Optional): In lieu of 6 Years of Experience, we will consider the following combinations:

• Associates Degree in Computer Science, Management Science, Business Administration, or related field, with 8 years of experience in related business systems area preferably related to WFM;

Required Certifications/Licensure: Willing to obtain certification in Workforce Management Training  program within 12 months of position if required;
Required Training: Proficiency using UKG WFM or related business software

Essential Functions

• Provides application support by identification and resolution of system problems, providing in-service training as required.
• Develops documentation to support system implementations, program modifications and customizations including development of manuals, in-house diagrams and process flow charts according to department standards. Translates technical requirements and procedures into well-implemented business solutions.
• Develops/Updates programs conforming to established internal or vendor recommended programming standards.
• Utilizes in-depth understanding and knowledge of workflows, policies, and procedures,  business processes, regulatory requirements and best practices to:
  • Analyze existing practices by facilitating communication, cooperation and information from key users, ensuring patient safety and consistent practices throughout the organization.    
  • Analyze tradeoffs between usability and performance needs.                    
  • Resolve problems and recommends solutions through research, inquiry and data analysis maintaining logs and tracking of issues.            
  • Design, redesign and analyze processes and apply knowledge to build software application.
  • Contribute to the preparation of testing scripts and participates in testing for implementation, upgrades, and fixes.  Performs unit, system and integrated testing tasks.
• Lead/participate the execution of change management on key business initiatives including, enterprise transformation efforts, and other business process and technology projects across all workforce management related business functions.
• Assess, develop and implement change management strategies and plans that ready the organization for change by minimizing stakeholders