Client Service Representative

Joining a clinic with its own unique identity is like a cross-country car ride with your ears flapping in the breeze. Westford Veterinary Emergency Referral Center is looking to add a compassionate and skilled Client Service Representative to our team.  

At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our diverse environment means you’ll work with friendly, talented, experienced, board-certified veterinarians and Emergency Clinicians in a very busy 24-hour facility. It’s the kind of freedom that feels like running at the speed of light into a 5-story pile of leaves – and that’s just the beginning. As part of our team, you’ll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love. 

Founded in 2012, the Westford Veterinary Emergency & Referral Center is an animal care facility like no other. Our campus spans 3 buildings totaling 17,000 square feet. We offer 24/7 emergency & critical care, urgent care, anesthesiology & pain management, internal medicine, orthopedic & soft tissue surgery, neurology & neurosurgery, and physical therapy. New equipment is selected by the very team destined to use the technology. We are proud to offer a complete in-house laboratory, 3 DR radiology rooms, 3 ultrasound suites, 6 roomy surgical suites, CT scanner, digital endoscope system, minimally invasive surgery tower, and a 1.5T MRI.

Located in the beautiful Nashoba Valley region of Massachusetts, it does not matter if you are a big city person or a great-outdoors person, abundant activities abound. Massachusetts is the heart of New England. All of Boston’s history, sports, museums, theaters, night-life, and fine-dining is just 20 miles southeast of Westford. Enjoy visiting Cape Cod, a favorite beach weekend getaway destination for Bostonians, celebrities, and US Presidents. The best hiking and skiing in the Northeast are a short drive into New Hampshire. The vacationland of Maine can be reached in 90 minutes. Kayaking in the nearby rivers, lakes, and the ocean is a popular team member pastime. https://westfordveterinary.com/

Client Service Representative

Westford Veterinary Emergency Referral Center in Westford, MA

WHAT YOU’LL DO 

• Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
• Warmly greets clients
• Prepares patient files
• Receives and relays client correspondence and updates client financial records
• Answers client’s inquiries about basic animal care questions and routine procedures
• Educates clients on over-the-counter products such as flea and tick preventions
• Admits patients and handles medical records entries accurately
• Prepares client invoices for services performed
• Handles payment transactions
• Receives and relays telephone, fax, and email messages accurately and promptly

BENEFITS

We’re passionate about helping you reach your greatest pet-ential – both at work and at home. As a result, our total compensation package is as outstanding and rewarding as the world’s longest belly rub and ear massage combined:  

• Great pay with competitive medical, dental, and vision insurance coverage 
• 401K with a company match of up to 4%- after 6 months of service
• Generous paid time off to help you achieve your purr-fect work-life balance 
• Employee Ruff-erral Program  
• Health Saving Account (HSA), Flexible Spending Account (FSA) and Commuter Benefits 
• Company-paid life and AD&D insurance
• Short-term and long-term disability
• Accident, critical illness, and hospital indemnity insurance  
• Mental Health Resources
• Company-paid bonding leave
• Continuing education yearly allowance for skills development and uniform allowance
• Certification fees reimbursement (eligible employees only)  
• Free monthly wellness meetings focused on ways to reduce stress and anxiety, led by the medical director  
• Free quarterly financial wellness classes to provide guidance in areas such as student loan debt, budgeting, improving credit scores, mortgages, and refinancing 

Plus, special benefits to utilize for your own pet:  

• Pet Care: Discounts on veterinary services and products 
• Pet Diagnostics: Discounts on reference lab testing 
• Pet Food: Discounts on Purina pet foods 
• Pet Insurance