Client Relations Leader - VP Operations - REMOTE

Salary:  180000-235000

Other Forms of Compensation: 40 Bonus 

 

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Short Description

Client Relations Leader – VP Operations

Are you ready to lead with ambition and drive outstanding client partnerships and retention results? At Compass Group USA, we offer an outstanding opportunity for a Client Relations Leader to join our team and make an important impact within Compass Group. As a Client Relations Leader, you will lead a national team of Client Relations Directors, ensuring 100% account retention, encouraging collaboration, and driving innovative solutions that ensure client satisfaction.

Job Summary

Key Responsibilities
•    Portfolio Management: Coordinate and assist Client Relations Directors (CRDs) in managing their client relations/retention portfolios. Emphasis on retention strategies that revolve around quality, service, innovation, and value.
•    Strategic Collaboration: Work closely with Operations, Finance, Marketing, Culinary, and Nutrition leaders to develop comprehensive retention plans that include operational, financial, relationship, proposal and rebid strategies.
•    Client Engagement: Cultivate strong client relationships through site visits, calls, and engagement. Serve as an additional point of contact for addressing customer concerns and facilitating resolution.
•    Team Leadership: Lead, mentor, and coach CRDs, providing guidance on relationship management, client relations/retention challenges and strategy. Set and supervise team performance metrics.
•    Retention & Negotiation: Support rebid and contract renewal processes, ensuring proposals and financial proformas align with both client needs and business goals.
•    Standard Methodologies & Continuous Improvement: Share retention standard methodologies across the organization, continuously improving processes and driving higher performance standards.

Qualifications
•    Education & Experience: Bachelor’s Degree or equivalent experience required; Master’s or equivalent experience preferred. Candidates with a minimum of 5 years in client relations or operations management, ideally within contract food service, will also be considered.
•    Functional Experience: Strong background in Client Relations/Retention, Operations, and/or sales is highly preferred. Candidates with expertise in these areas will have a distinct advantage in driving client partnerships and retention strategies.
•    Skills: Confirmed aptitude in managing RFP processes, developing proposals and proformas, analyzing financial data, training, presenting and establishing positive relationships with clients and senior leaders. Outstanding communication, presentation, and negotiation skills.
•    Technical Proficiency: Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint).
•    Travel: Must be able to travel extensively (50%+).

Apply to Compass Group today!

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Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserv