Associate Software Support Engineer (Night Shift)

<p>With more than 20 years of proven experience, QUALCO is a leading Fintech solutions provider, offering a wide range of analytics-driven, highly scalable enterprise software solutions in over 35 countries worldwide. Our end-to-end technology solutions cover a wide range of needs for Banking, Financial Services, Utilities, Insurance, Retail organizations, and beyond. </p><p><br/></p><p>We are looking for a young, self- motivated engineer to join our Software Support Team and provide high quality support to our rapidly growing client base. </p><p>The successful candidate will be working closely with our Service Management and Software Development teams, as well as with our clients, to identify and timely resolve issues of our client’s operational environments (rotational shifts 9:00 - 17:00 , 20:00 - 4:00, 23:00 - 7:00 and 1:00 - 9:00).</p><p><br/></p><p><strong>Responsibilities</strong></p><ul> <li>Understand clients’ installations and processes;</li> <li>Monitor alerting mechanism and activate escalation process if issues occur;</li> <li>1st level support of client processes;</li> <li>Monitor and report SaaS environments; and</li> <li>Update internal Monitoring Tools.</li> </ul><p><strong>Requirements</strong></p><ul> <li>Degree in Computer Science or a relevant field of study;</li> <li>Client facing with excellent phone manner;</li> <li>High level of ownership and attention to detail;</li> <li>Team Spirit and passion for results;</li> <li>Firm command of the English language and good verbal and written communication skills; and</li> <li>Knowledge of T-SQL (MSSQL 2008+), </li> <li>Microsoft ETL tools and IIS (6.0 or later) will be considered as an asset.</li> </ul><p><strong>Benefits</strong></p><p>On top of challenging work and a competitive salary, we are offering:</p> <ul> <li>Private health insurance plan</li> <li>Mobile telephony and data plan</li> <li>Free coffee and beverages</li> <li>Educational expenses for courses or books, anything to make you better.</li> </ul> <p>Your race, gender identity and expression, age, ethnicity or disability make no difference in Qualco. We want to attract, develop, promote, and retain the best people based only on their ability and behavior.</p> <p>Disclaimer: Qualco collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. We will keep your resume in our database for any future consideration. In case you want to be deleted from our database you can contact us at <a href="mailto:people@qualco.eu" rel="nofollow noreferrer noopener">people@qualco.eu</a>.</p>