Client Implementation Coordinator

Job Summary:

As a Client Implementation Coordinator, this role manages multiple client projects simultaneously with accountability for successful implementation, billing commencement, and overall client satisfaction, serving as the single point of contact and coordinating cross‑functional teams to meet commitment dates. Success requires strong task management, validation of project accuracy, consistent client communication, and exceptional organizational skills. Position levels range from Client Implementation Coordinator I through IV, reflecting increasing project complexity, scope, and ownership based on experience and demonstrated capability.

 

This position can be filled anywhere in the Midco footprint of SD, ND, MN, KS, or WI.

 

Responsibilities:

• Coordinate the activities of cross-functional project teams and manage tasks and project timelines to successfully implement all commercial client contract obligations, taking full responsibility of delivering a best-in-class client experience throughout the process.
• Lead the project team by assisting with any barriers to meet project commitment dates, while understanding when escalation is necessary to achieve desired outcomes.
• Responsible for the maintenance and overall coordination of project plans (schedules, communication plans, status updates and mitigating risks) required to successfully implement client contract obligations with accuracy, while ensuring compliance with Master Service Agreements, company policy and regulatory requirements.
• Communicate and manage projects with vendors to ensure alignment across all stakeholders (client, vendor and internal team members) on install requirements and timing.
• Manage all client onboarding activities (site surveys, installs) to ensure the client clearly understands project status including outstanding, pending and completed work.
• Manage a variety of project types (client relocations, renewals, service changes, upgrades, conversions) that have varying project scopes.
• Meet or exceed defined key performance indicators (KPIs).
• Ensure client satisfaction through timely and proactive follow-up after installation.
• Provide bill review assistance to all clients adding new services to ensure full understanding of monthly recurring charges, taxes and fees.
• Ensure all special provisions, requests and instructions are recorded and executed per the signed contract.
• Utilize CRM to execute essential functions and maintain a general understanding of sales activity.
• Provide assistance and training to other team members.
• Document client interactions in a timely manner according to company and departmental policies and procedures.
• Assist with special projects as required by performing duties such as creating, editing and proof-reading documents, performing research, soliciting feedback from others, or other duties as assigned.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Required Qualifications:

• High school diploma or equivalent (GED).
• Skilled in using Microsoft 365 Suite (Word, Excel, PowerPoint and other applications).

Preferred Qualifications:

• Bachelor’s Degree.
• General knowledge of basic voice, data and video services,

Note: Team members will be assigned a level based on the required experience and training. Advancement through levels is sequential and depends on the successful completion of all criteria at the preceding level. These criteria include fulfillment of career progression requirements, demonstrated proficiencies, product and service knowledge, and time-in-role or equivalent experience, where applicable.*

Client Implementation Coordinator I

• 2 years in client-facing roles, with a focus on project coordination.
• 1 year in the telecommunications industry.

Client Implementation Coordinator II

• 3 years in client-facing roles, with a focus on project coordination.
• 2 years in the telecommunications industry.
• Manage multiple client projects simultaneously, coordinating cross-functional teams, and ensuring successful implementation and client satisfaction.
• Facilitate business contracts with an understanding of more complex technical solutions.