Finance Reconciliations Team Leader

<p><strong>Who we are</strong></p><p>Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate &amp; Flight Network and serve exclusively Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.</p><p>Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.</p><p>With the Greek office being one of the largest, hosting around 530 employees working from the center of Athens for the rest of the world.</p><p>Join us and start as a <strong>Finance Reconciliations Team Leader</strong> in the <strong>Finance</strong> team!</p><p><br/></p><p><strong>About the role</strong><br/></p><p>The main responsibility of the Order Reconciliation team lead is to ensure quality and timely results in accordance with the department’s KPIs, through the teams they manage. To achieve targets the team lead needs to motivate and inspire the team members, set high-performance standards, validate efforts/contributions and ensure efficient interaction within team members. It is also important to ensure a trusting and respectful work environment. </p><p>A successful Team Lead needs to lead in alignment with company values, distribute information to all layers and steer the team into the right direction. The role will be responsible for ensuring the smooth daily operations of the team. </p><p>This role requires a person with advanced knowledge of designated workflows and the ability to communicate effectively with team members and managers. </p><p>This position is based in Athens and reports to the Order Reconciliation Manager.</p><p><br/></p><p><strong>Responsibilities</strong></p><p><strong>Ensure the team’s effective operation </strong></p><p>● Design team members daily schedule (assigned task,working hours, etc) </p><p>● Keep the team focused and on track </p><p>● Provide guidance to the team based on management direction</p><p>● Provide team leadership and coaching</p><p>● Create an environment based on trust, open communication, creative thinking, and cohesive team effort </p><p>● Lead by setting a good example </p><p>● Support team members on their daily tasks and ensure they have the necessary training to effectively participate in the team </p><p>● Facilitate problem solving and collaboration </p><p>● Intervene when necessary to help the team in resolving issues </p><p>● Evaluate team members in terms of performance, creativity, strengths, weaknesses, attitude and provide feedback to agents </p><p>● Discuss and set personal targets with each team member </p><p>● Support the personal development of team members </p><p>● Run yearly appraisals with the team members </p><p><br/></p><p><strong>Interact with Manager</strong></p><p>● Discuss and/or escalate issues which cannot be resolved by the team </p><p>● Provide status reporting of team activities according to the program plan or schedule </p><p>● Assess feedback received from colleagues and forward to managers </p><p>● Work with manager to obtain necessary resources or equipment to support the team’s needs </p><p>● Constantly improve and automate procedures and processes with manager</p><p>● Keep Manager informed of tasks accomplishment, issues, and status </p><p><strong>Requirements</strong></p><p>● BS degree in Accounting, Finance or relevant<br/>● Excellent written and verbal communication skills in English<br/>● At least 3-4 years in a similar role<br/>● Experience in coaching or/and people management will be considered as a plus<br/>● Experience working with deadlines<br/>● Experience in analyzing data and producing reports<br/>● Excellent knowledge of Department tools &amp; Systems<br/>● Self-driven, proactive and results oriented</p><p><br/></p><ul> </ul><p><strong>Nice to have</strong></p><p>● Knowledge of GDS (Sabre or Amadeus)<br/>● Microsoft Dynamics 365 knowledge<br/>● Previous experience from the Travel Industry</p><ul> </ul><p><strong>Benefits</strong></p><p><strong>We are looking for people who would make the world smaller for travelers but want a bigger world of opportunities for themselves. With us you can enjoy:</strong></p><ul> <li> <strong>Health Benefits</strong> - Through partners, we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need.</li> <li> <strong>Monthly ticket restaurant card</strong> - to spend in one of the thousands affiliated restaurants, cafes, stores or supermarkets across Greece.</li> <li> <strong>Hybrid working environmen