Customer Support Specialist

At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry, meet the current and future needs of society through science and innovation.

We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in and are always working to form the best team, through an emphasis on lifelong learning and development.

And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of World’s Best  Employers in 2024. Come join us on our journey to create solutions for a sustainable future!

 

Role & Location:

Electronic Materials (EDM) North America Customer Support Specialist, BASF Corporation, Hillsboro, Oregon, US

 

We enable a digital life!

The Electronics Materials business of BASF offers process chemicals and customized formulated solutions for the semiconductor and display industry, as well as specialized metal systems for consumer electronics and industrial applications. We have been supplying electronic materials for more than 30 years. The experience we have earned and the chemical expertise we possess enables us to offer outstanding products and solutions to our customers.

In the rapid changing semiconductor industry, we closely cooperate with customers and R&D partners to create innovative solutions not only for today but for the next generation technology. We excel in providing high purity and quality products and solutions, including cleaning, etching, photolithograpy, chemical mechanical planarization (CMP), and wet deposition, for all manufacturing processes of semiconductors.

In our display materials business segment, our experience and expertise allow us to offer intelligent and reliable solutions. We offer materials for future display technologies from display additives and monomers up to ready-to-use formulations that enable our customers to market high-value products and maintain a leading edge.

Our metal systems specialties like carbonyl iron powder or Catamold® are successfully used in various applications. From the automotive industry to consumer goods, from the construction industry to medical or communication technology, our customers rely on our experience and innovative potential.

For further information about the Electronics Materials business of BASF, please visit https://electronics-electric.basf.com/global/en/electronics

 

 

Objectives of the position:

The Electronics Materials (EDM) North America Customer Support Specialist is a critical for providing quality and efficient customer service to customers. Pro-actively manage the service requirements of assigned customers in coordination with the responsible sales personnel in order to secure and expand business opportunities. Represent BASF as a primary point of contact for G-EDM customers.

 

Main Tasks and Formula for Success:

 

Customer contacts

Act as the first customer contact person to handle customer inquiries for assigned customers, such as order status, and standard product information.

Maintain high service levels for assigned major customer accounts by initiating customer contacts to understand customer requirements, secure order retaking and perform follow-up actions.

 

Order processing & Inventory monitoring for consignment business (VMI)

Process customer orders / changes according to established policies / procedures after c