Information Services Specialist I (UPWARD MOBILITY) (Option C Client Services)

Agency :  Department of Human Services 

Opening Date:  05/24/2024
Closing Date/Time: 06/07/2024 
Salary:   Anticipated Salary (Eff 7/1/24) $5,423-$7,721/month ($65,076-$92,652/year)  
Job Type:   Salaried 
County:   Morgan  
Number of Vacancies:   1  
Plan/BU: RC063   

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

 

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number  37373 

Position Overview

The Illinois School for the Deaf is seeking to hire a dynamic and detail-oriented Information Services Specialist 1 to assist in technical on-site support to users and equipment throughout the school. This position performs limited on-site maintenance, troubleshooting and set-up of computer hardware and associated equipment, such as cleaning printers, reinstalling drivers, memory installation and other hardware related tasks. Completes supervised assignments in applications programming, typically restricted to the maintenance, modification or redesign of one or more existing projects, including relational databases; conducts small on-site groups and one-on-one beginner level training to students on basic Windows and PC skills, features and uses of existing or new database projects and Personal Planning System software and attends training seminars and conferences, to develop an increased range of professional knowledge and technical computer skills.

Job Responsibilities

1. Assists in technical on-site support to users and equipment throughout the school.
2. Performs limited on-site maintenance, troubleshooting and set-up of computer hardware and associated equipment, such as cleaning printers, reinstalling drivers, memory installation and other hardware related tasks.
3. Completes supervised assignments in applications programming, typically restricted to the maintenance, modification, or redesign of one or more existing projects, including relational databases.
4. Conducts small on-site groups and one-on-one beginner level training to students on basic Windows and PC skills, features and uses of existing or new database projects and Personal Planning System software.
5. Attends training seminars and conferences, to develop an increased range of professional knowledge and technical computer skills.
6. Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

1. Requires knowledge, skill, and mental development equivalent to completion of two (2) years of college with course work in computer science or directly related fields OR satisfactory completion of an agency sponsored training program.

Preferred Qualifications

1. One (1) year of professional experience with the installation, use and support Microsoft Office products.
2. One (1) year of professional experience training people in beginning level computer use.
3. One (1) year of professional experience completing assignments in application programming such as maintenance, modification, and redesign of one or more existing projects, including relational databases.
4. One (1) year of professional experience working with Information Technology concepts and principles, the theories and functions of computer systems, and the principles and techniques of Information Technology documentation.
5. One (1) year of professional experience working with hardware and software, languages, and procedures to provide assigned technical and analytical support ser