Director, Product Management

NCQA is hiring a Director of Product Management! The Director will provide Product and Business leadership for NCQA’s evaluation programs as well as:

Product Strategy. Lead the effort to develop clear and compelling vision & strategy for current and future NCQA evaluation programs. Partner with leadership to define the product vision, including identifying the opportunity and actively seeking out new opportunities to further that vision. Liaise with other product line directors to identify opportunities and execute on product roadmaps. Coordinate cross-functional teams to formulate ideas, conduct user and market research, create business cases/models (including pricing, licensing, etc.), and develop product content and requirements. Understand and analyze market offerings and competitor capabilities​. Engage with customers to gain firsthand insight on the programs and customer needs.

Product Development. Manage the product development process. Collaborate with Operations, Information Systems, Sales & Marketing teams to ensure successful feature/product launch​. Foster a shared understanding of the product throughout the product development team and the broader organization through the creation of user stories and other supporting documents. Develop and manage a product roadmap that aligns with business strategy and market needs. Serve as the go-to expert on the product.

Lifecycle Management. Own the complete product lifecycle from formation to development to delivery and execution and end-to-end commercial success of evaluation programs​. Define and track key performance indicators for feature/product launch​.

 

Additional Responsibilities

Product Management

• Revenue, profitability
• Roadmap, business case/ROI
• Budgeting over assigned product areas

Program Definition, Strategy, and Management​

• Content Definition and Roadmap (& Priority)
• Program Roadmap (& Priority) ​
• Use Cases, User Stories, Requirements ​
• Customer Experience

Direct all aspects of development, from front-end to launch, for existing and new evaluation programs and services. Activities include:

• Ideation and Concept Validation
• Business Case development and Business Planning
• Gathering voice of customer (VOC)
• Presenting product ideas to advisory groups and Leadership Team to obtain feedback and refine ideas.
• Product Design
• Content Development (e.g. standards, policies & procedures)
• Operationalization (e.g. business process, systems development, training) & Testing (e.g. beta testing)
• Project Management (scope, workplans, resourcing, roles and responsibilities, budgets/forecasts, activity coordination, risk identification and mitigation)

Go-To-Market Strategy

• Market Insights and Competitive Assessment​
• Value Proposition 
• Segments and Targets 
• Messaging 
• Pricing Model / Pricing Strategy
• Program Evangelism and Sales Support​

Management

• Select and train team members
• Assign projects for maximum effectiveness
• Build team spirit, morale, and interest in projects
• Conduct performance planning and reviews.

 

Requirements:

• Master’s degree (or a combination of education and experience which demonstrates the necessary requirements of this position).

• 6+ years in relevant health care field with product management or product development experience.

• Experience soliciting user and industry input and feedback: interviewing customers and non-customers, leading focus groups and co-development efforts for solution design/development. ​

• Experience with business cases, analytics and reporting, market trends/analysis, competition analysis, positioning, business modeling, and product roadmap development. ​

• Experience with stakeholder/customer/client management and managing tension between stakeholders’ wants and needs. ​

• Proven ability to develop product and go-to-market strategies, including managing all aspects of a successful product through its lifecycle. ​<