Client Experience Intern

Client Experience Intern  

Location – hybrid: Charlotte, NC 

Reporting to the Sr. Program Managers, Client Experience, the Client Experience Intern will be responsible for working on cross-department projects that focus on client engagement initiatives. 

 
An ideal candidate will build strong relationships with internal stakeholders to proactively support efforts that unify the client experience across departments and apply strong problem-solving skills to deliver effective solutions. 
 

What you’ll do: 

• Coordinate with marketing on creation and design for client event materials 

• Participate in client event wrap up and brainstorming for future events 

• Report on event attendees’ engagement with post-event materials 

• Assist in moderating DealCloud Community, including but not limited to reporting on items that need attention or follow up 

• Report and review analytics on DealCloud Community usage, and recommend actions to help increase engagement 

• Work alongside R&D Ops to report and analyze usage data, then identify Pendo guides that will help to increase usage 

• Analyze existing usage data and identify targeted Pendo guides for different segments of clients 

• Build out a CX department SharePoint site focused on communicating progress and updates on CX initiatives 

• Other duties as assigned 
    

What you will need: 

• Currently a Junior or Senior pursuing your Bachelor’s degree 

• Interest in strategy, consulting, CX, and CSAT within a SaaS company 

• Able to comfortably dive into any area of the business or product, understand business needs, and facilitate decisions based on changing priorities 

• Interest in business process optimization, change management, and client relationship management 

• Analytical/quantitative skills and process-oriented mindset 

• Excellent written and verbal communications skills 

What to Expect:   

• Our Summer 2024 Internship Program begins June 3rd, 2024 and is projected to end between August 16th and 23rd, depending on your university schedule.   

• Your professional growth and development will be supported throughout the internship program via project work related to your academic and professional interests, mentorship, and engaging events with other interns and company leadership.   

• Our internship is hybrid and interns will be expected in the office at least 3 days a week to get the full experience of the Intapp culture and networking opportunities, however, we will evaluate as Summer 2024 approaches.   

• Please visit Intapp Summer Internship to hear from our former interns about their internship experiences and check out Working at Intapp to learn more about what we value and why Intapp is a wonderful place to start your career! 

• Applications you can expect to use are DealCloud, MS Suite (Including SharePoint), Pendo, and Insided.

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Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position.

Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.