Phlebotomist II - Pathology - (West/Katy)

Overview

The Phlebotomist II performs phlebotomy and other specialized specimen collection procedures for patients both in in-patient and out-patient settings, ranging from routine to advanced functions. Responsibilities include the processing, organizing, labeling and transporting of specimens as well as the input and extraction of data with the Laboratory Information System. Provides for patient care while performing duties, independently handling patient care and technical issues as they arise within the scope of their job. As an experienced and fully competent Phlebotomist, serves as a role model and preceptor for staff. Also performs clerical tasks such as answering the phones and faxing lab reports as needed.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one other to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.

• Serves as a preceptor to less experienced and/or new staff and students by utilizing skills and knowledge to help train and educate others.

SERVICE ESSENTIAL FUNCTIONS

• Follows established procedure for collecting and processing biological specimens. Handles STAT samples expediently. Performs special collections/procedures as directed and according to competency and policies/procedures.

• Performs a variety of Laboratory Information System functions. Registers patients and/or order tests per the requisition as needed utilizing the patient information system. Files requisitions, reports and other pathology materials appropriately.

• Independently handles resolution of complex problems and issues and notifies management of issue and resolution. Serves as escalation support for less experienced staff.

• Sets pace for workload and troubleshoots workflow issues. Utilizes all available work time by assisting others and performing additional tasks.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Performs and documents daily check off duties and restocks supplies in the work area as assigned.

• Performs interactive patient ID. Identifies patient and labels specimen correctly 100% of the time using two patient identifiers. Accurately processes, organizes, orders, labels and transports specimens for laboratory testing.

• Recognizes and initiates action to resolve requisition and specimen labeling discrepancies. Recognizes problems, investigates the cause, takes remedial action or escalates to leader and notifies management for follow-up.

• Maintains a safe environment within the Laboratory, following all policies and procedures for safety, hazardous materials, security and emergency preparedness.

FINANCE ESSENTIAL FUNCTIONS

• Adjusts work schedule to accommodate departmental/organizational needs. Appropriately utilizes the time recording system.

• Uses department resources/equipment/supplies