Full Stack Developer - Customer Portal & eCommerce

ABOUT USG AND OUR DIGITAL CUSTOMER EXPERIENCE JOURNEY

USG Corporation is an industry-leading manufacturer of building products and innovative solutions highlighted by Sheetrock®, Durock®, and Securock® Brands.

Headquartered in Chicago, USG serves construction markets around the world through its Gypsum, Performance Materials and Ceilings divisions. Its wall, ceiling, flooring, sheathing, and roofing products provide the solutions that enable customers to build outstanding spaces where people live, work, and play.

USG is evolving its digital customer experience and translating the objective of being easiest to do business with into a sustainable technology roadmap. The digital transformation includes upgrading our technology stack and augmenting our teams, developing new digital platforms, and integrating a best-in-class eCommerce operating model to deliver exceptional customer experience from design planning to order delivery. The digital services are based on to be improved data and process models and will be provided for all our customers in the US, Canada, and LATAM.

ROLE SUMMARY

The Full Stack Developer plays a key role within the Customer Portal & eCommerce Team,  supporting the modernization and enhancement of customer-facing digital experiences. This role contributes across the tech stack, developing high-performing user interfaces, backend APIs, and service integrations that power USG’s customer portal and eCommerce capabilities. The Full Stack Developer will help evolve solutions including shopping cart and checkout experiences, order history, account management, and other digital interactions.

USG offers a hybrid workplace. The office location is Chicago, IL.

DEFINITION OF THE TEAM

The Customer Portal and eCommerce team is dedicated to delivering a superior eCommerce experience and driving both conversion rates and customer satisfaction. By combining business and IT expertise, the team is responsible for advancing myusg.com as a critical customer platform and managing the data customers rely on to make informed purchasing decisions, including account information and transactions. In this agile environment, the team works cohesively, guided by a Product Owner and the Technology Lead, to ensure seamless execution and continuous improvement.

What makes this team effective is its ability to work collaboratively and take ownership of deliverables. Each member of the team has a specific role to play, but they all share a common goal and work together to achieve it. The team's structure fosters innovation, agility, and accountability, making it a pivotal part of the company's digital transformation journey.

KEY RESPONSIBILITIES

• User Interface Development: Design, develop, and implement responsive and visually appealing frontend user interfaces using HTML, CSS, TypeScript/JavaScript, and frameworks such as Next.js/React or Angular, ensuring a seamless user experience across various devices and browsers. Help migrate our legacy Salesforce Commerce Cloud powered eCommerce site to a modern Next.js/React headless implementation

• REST API Development: Design, Develop, test and maintain scalable and secure RESTful APIs that integrate with various frontend and backend systems. Implement API specifications following industry standards (OpenAPI, JSON API) to ensure consistency and reusability.

• Platform Integration: Integrate user interfaces with digital platforms, ensuring seamless interoperability with content management systems and recommendation engines. Ensure the integration between frontend components and backend systems is smooth. Has a strong understanding and appreciation for supporting applications like PIM and Abstraction Layer.

• Component Maintenance and Development: Design and develop reusable UI components for customer landing pages, email templates, feedback systems, and digital learning tools, ensuring consistency in design and functionality across different components and applications. Build reusable architecture and services that pioneer best practices, enabling other developers to work more effectively.

• Collaboration and Alignment: Actively collaborate with designers, backend developers, product managers, UX designers, and other stakeholders to align frontend development with the team's overall objectives. Contribute to Agile/Scrum ceremonies, including sprint planning, backlog grooming, daily stand-ups, and retrospectives. Be the