Claims Director, Auto Physical Damage (Remote, US)

Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience.  Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

Now is the perfect time to join Openly. Here’s why:

• Established success, rapid expansion. Openly thrives in 24 states, powered by thousands of satisfied independent agents and policyholders, and continues to expand its reach across the country.
• Strategic growth backed by leaders in innovation. Openly is supported by some of the world’s leading investors, including Google’s “Gradient” AI-focused fund, Allianz X, Eden Global Partners, Advance Venture Partners, Obvious Ventures, Clocktower Technology Ventures, and Point Judith Capital.
• Help shape Openly’s future. With a strong foundation, Openly offers unparalleled opportunities to directly influence our trajectory and make a significant impact as we continue to scale and revolutionize the insurance industry.

If you’d like to understand more about Openly’s mission, consider checking out this video (https://vimeo.com/267654520) from a company pitch we gave several years ago at Techstars. 

Position Overview: Openly is seeking a Senior Leader to spearhead the design, implementation, and leadership of their new Auto Claims Team. The primary objective is to revolutionize the traditional claims experience for the industry, agents, and policyholders. This role reports to the VP of Claims.

Strategic Responsibility: As a foundational leader, you'll be instrumental in architecting our Auto Physical Damage claims infrastructure from the ground up. This includes selecting and strategically integrating cutting-edge vendors, leveraging innovative technology, developing lean and customer-centric processes, ensuring airtight regulatory compliance, and cultivating a best-in-class internal desk adjustment team. Your impact will be felt across every aspect of the claims lifecycle.

Core Responsibilities:

• Collaborate seamlessly with the Claims Director, Auto Casualty, to ensure consistent claims philosophy, streamlined processes, and a unified policyholder experience across all auto claims.
• Blueprint and build the foundational structure and processes for all Auto Physical Damage claims, setting the standard for efficiency and customer satisfaction.
• Champion and contribute to the evolving operational strategy and vision for the entire Openly Claims organization, actively shaping our future.
• Drive superior claim outcomes by meticulously managing operational metric targets, including loss dollars, loss adjustment expenses, claim average cycle time, customer experience, employee experience, and regulatory compliance.
• Partner strategically with Vendor Management and Technology Teams to rigorously evaluate and select best-in-class vendor partners.
• Innovate and implement sophisticated segmentation rules for claim routing, optimizing the intelligent use of technology, personnel, and vendors.
• Collaborate closely with the Data Strategy team to design robust key operational metrics and automated reporting, fostering unparalleled transparency and data-driven decision-making.
• Provide critical policy and claims feedback in collaboration with the Insurance Product team, influencing future product development.
• Be a visible ambassador for Openly at leading claims industry events and forums, sharing our vision and expertise.
• Maintain a keen understanding of emerging industry trends, evolving regulatory landscapes, and breakthrough technological advancements to keep Openly at the forefront.
• Foster a highly collaborative and cross-functional team environment, actively working with underwriting, product, legal, and other departments to ensure a cohesive and customer-centric approach to all claims.

Qualifications:

• Minimum of 10 years of experience in property & casualty insurance claims roles with increasing responsibility and leadership.
• At least 4 years of experience leading Auto or Casualty claims teams with a demonstrated track record of achieving strong operational results.
• A minimum of 4 years of experience leading Auto or Casualty process design teams.
• Proven ability to design, staff, and lead high-performing claims teams.
• Demonstrated passion for leadership, coaching, and talent development.