Client Services Coordinator - FT Days

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. 

Work Shift:

Day (United States of America)

Scheduled Weekly Hours:

40

Union Position:

No

Department Details

Summary

The client services coordinator is responsible for the overseeing and coordinating the care that is being provided to services at home clients. Establishes and maintains interpersonal relationships with clients, ultimately ensuring a high client satisfaction. Responsible for gathering and documenting appropriate data.

Job Description

Completes monthly supervisory visits for all active clients, face-to-face or by telephone as payer source or state licensure allows. Completes all intake visits and coordinates with administrative coordinator to ensure accurate data entry of client admission and authorization. Assists in planning, developing, organizing and evaluating the services being provided to clients.

Monitors, evaluates and reports client's status to the appropriate personnel, including working with the managed care organization (MCO) and participating in interdisciplinary teams (IDTs) when needed. Responds to requests for further information and/or clarification on submitted care plans in a timely manner.

Submits complete and accurate supervisory visit notes on all clients by the end of each pay period.

Submits all documentation needed to state regulatory agencies, including MCOs.

Provides support and data to administration to ensure accurate and timely data entry of client admission and authorization information. Visits the business office according to established schedule and upon supervisor request for designated meetings or for other business as required.

Promotes the business location to the community to increase sales and promote employment opportunities. Provides excellent customer service to internal and external customers.

Provides in-home care in emergency situations. Performs other duties as assigned.

Must have excellent communication skills, strong interpersonal skills and strong organizing skills. Must be able to work with growth and development needs of unique client populations. May require overnight and/or weekend travel.

Qualifications

High school diploma strongly preferred.

One year experience in sales, customer service, project management, case management or scheduling. Basic knowledge of disabilities home healthcare and federal/state benefits for people with disabilities such as Medicaid, Social Security and Waiver programs.

Current valid driver’s license, and must meet all medical guidelines for Good Samarian Society/Sanford Health Category III drivers.

Sanford is an EEO/AA Employer M/F/Disability/Vet. 

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.