Lead Concierge - Limelight Boulder

Company Description

Owned and operated by Aspen Hospitality, Limelight Hotels are your home base in the places you want to explore most. The contemporary properties are set in the heart of authentic outdoor and urban communities, and each hotel is deeply connected to its surroundings – offering a unique adventure for every guest. The guest experience is an intentional journey and the elevated, yet unpretentious nature of the stay allows guests to feel nurtured and at ease. A constant across all properties is a commitment to sustainability, unmatched hospitality, and access to an Adventure Concierge to ensure a memorable stay. Limelight’s pet-friendly hotels are located in Aspen, Colorado, just steps from the downtown core; Snowmass, Colorado, offering ski-in/ski-out access to the mountain; Ketchum, Idaho, near the base of Sun Valley’s famed ski area and walking distance to town; and in Downtown Denver, Colorado, adjacent to Union Station. Two new Limelight Hotels are slated to open in Mammoth, California, and Boulder, Colorado in 2025. Learn more at www.LimelightHotels.com. 

Job Description

Position Summary 
The Lead Concierge oversees daily concierge desk operations, providing exceptional guest services while managing a team to ensure a seamless and personalized experience. This role requires strong leadership, problem-solving skills, and in-depth knowledge of local attractions to anticipate and fulfill guest needs efficiently. The Concierge staff act as the primary contact between the guest and the hotel for any and all matters that the guest wishes. This position reports to the Front Desk Manager.

The pay range for this position is $21.00 to $25.20 per hour, actual pay will be dependent on budget and experience.

Job Posting Deadline 
Applications for this position will be accepted until June 22, 2025.

Essential Job Functions/Key Responsibilities 
•    Trains new Concierge employees, including teaching processes and SOPs, giving direction, and acting as a support for questions
•    Takes the lead on special projects, including proactively reaching out to guests for busy time periods and managing high demand bookings
•    Contacts local restaurants and businesses on a regular basis to keep up to date with hours of operation, menus, and special offerings and communicate updates effectively to the team
•    Writes and updates email templates for Concierge correspondence with guests
•    Oversees the process and organization of lift tickets for guests, including ordering, printing and delivery
•    Reviews pre-arrival letters and itineraries for any errors or unconfirmed reservations
•    Listen attentively and fulfills activity, dining and entertainment requests for guests. In conversing with guests, anticipate needs and offer additional assistance where possible. Use discretion as appropriate
•    Assist with guest issues and experiences, providing a solution, proper follow up and positive guest recovery
•    Assist with managing gratuities and commissions
•    Assist in desk operations, supply ordering and cleanliness providing a professional presentation
•    Proficient in all hotel programs, including HMS, Alice and Salto
•    Other duties as assigned

Qualifications

Education & Experience Requirements
•    College degree preferred
•    1 year of concierge or guest service experience required
•    Colorado Notary preferred

Knowledge, Skills & Abilities
•    Intimate knowledge of local mountain, town activities and events in the area
•    Knowledge of customer preferences and how to meet or exceed them
•    Familiarity with hotel fire and safety procedures
•    Familiar with hotel services, hours of operation
•    Knowledge of daily functions, locations and times to assist guests with inquiries
•    Excellent verbal and written communication skills to interact professionally with guests, vendors and other staff members
•    Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
•    Active listening and interpersonal skills to personalize the guest experience
•    Ability to act professional in a fast-paced environment
•    Strong attention to detail
•    Ability to work effectively in team settings, contributing positively to group dynamics
•    Ability to build and maintain relationships with local businesses
•    Ability to complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand

Additional Information

Work Environment & Physical Demands
•    Ability to stand, walk or be on your feet for extended