Sr. Data Analyst, Care

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

We’re looking for a Senior Data Analyst to join our Care Analytics team at Hims & Hers, where you will serve as a strategic analytics partner to the Care Experience team and collaborate closely with Clinical, Product, and Engineering partners. In this role, you will focus on analyzing care and clinical data, developing reporting and insights, and clearly communicating actionable recommendations that improve patient experience and care outcomes. You will own core care metrics, investigate trends and anomalies across the patient journey, and translate complex analyses into decision-ready insights that inform both day-to-day operational decisions and longer-term strategic initiatives.

You Will:

• Serve as a technical expert and end-to-end owner of care experience data, core metrics, and business reporting

• Partner closely with Analytics Engineering to build and improve complex data models that unify data across the patient experience lifecycle.

• Partner with Care Experience, Clinical, Product, and Engineering teams to define, track, and improve core business and care KPIs

• Investigate care performance trends, operational issues, and data anomalies, and turn findings into clear, actionable recommendations

• Build, automate, and maintain dashboards and reports that support daily Care operations and long-term planning

• Enable and promote self-service analytics, empowering Care stakeholders across various data exploration and reporting initiatives

• Design, run, and analyze experiments and pilots (such as A/B tests and process changes) to measure the impact of care and operational initiatives

• Present complex analytical findings to a wide range of audiences

• Contribute to the evolution of Care Analytics best practices, including metric definitions, reporting standards, and data governance

You Have:

• 5+ years of experience as an analyst, including writing complex SQL queries, building dashboards in business intelligence tools, performing analysis in Python and/or R, and communicating insights to senior stakeholders

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience

• Strong business acumen and stakeholder partnership skills, with the ability to understand business problems, define the right analytical approach, execute analyses, and translate insights into actionable recommendations

• Strong SQL skills are required, including the ability to write and optimize complex queries, collaborate on data model design, and own end-to-end analytical projects

• Experience using dbt for data modeling and transformation

• Experience using Looker to build dashboards and reports; experience defining shared metrics and business logic in LookML is strongly preferred

• Advanced Python skills for data manipulation and analysis (e.g., Jupyter notebooks, pandas, scikit-learn) are preferred

• Familiarity with statistical experimentation and A/B testing principles

• Results-oriented team player with strong project management and communication skills

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Emplo