Patient Services Coordinator III

Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Step into a dynamic role where your administrative expertise helps drive exceptional patient care experiences. As a Patient Services Coordinator III, you’ll be a key contributor to the smooth and efficient operations of a busy clinical practice—balancing both administrative and operational responsibilities with minimal supervision. You’ll be the go-to resource for scheduling, patient flow, and system support, ensuring every visit runs seamlessly. While this role does not involve direct patient care, your impact on the patient journey is vital.

 

Job Summary

Essential Functions

-Serve as the first point of contact for patients by managing appointment scheduling, responding to inquiries, and maintaining accurate records.

-Act as a “Super User” for scheduling, registration, and billing systems—providing guidance and training to colleagues and handling advanced tasks like surgical scheduling and calendar management.

-Support and guide Office and Practice Assistants, helping to coordinate daily activities and maintain operational excellence.

-Collaborate with supervisors to oversee front desk workflows and ensure smooth day-to-day practice operations.

-Handle sensitive communications including prior authorizations, prescription refills, and test result inquiries with professionalism and discretion.

-Accept co-payments and manage related financial transactions in accordance with policy.

 

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

We’re looking for someone with 3–5 years of professional office experience, ideally in a fast-paced, customer-focused environment. If you thrive on organization, multitasking, and making a difference behind the scenes, this role is for you.

Qualifications:
- Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.

- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.

- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.

- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.

- Managing one's own time and the time of others.

- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

- Ability to proofread and edit written documents.

 

Additional Job Details (if applicable)

 

Remote Type

Onsite

 

Work Location

2014 Washington Street

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$18.99 - $27.17/Hourly

 

Grade

4

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our