MX Engine Dealer Technical Service Trainer

Company Information

PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced power trains, provides financial services and information technology, and distributes truck parts related to its principal business.

 

Peterbilt Motors Company
On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability, and pride.  Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability, and peace of mind truly makes Peterbilt the Class of the Industry.

Requisition Summary

Peterbilt Motors Company is looking for a Dealer Technical Service Trainer to instruct and support our network of over 350 dealership locations throughout North America. The service trainer will educate dealership service personnel, as well as Peterbilt internal personnel, on Peterbilt product features and benefits, maintenance, and repair. Training is conducted at the Denton Training Center and various regionally based and dealership locations throughout the U.S. and Canada.

Here's what you will do in this role:

• Instruct Peterbilt dealership service personnel regarding the features and benefits, maintenance, and repair of Peterbilt products and PACCAR engines   
• Identify areas of training need based on feedback from dealerships, Peterbilt field personnel, and Peterbilt customer service and warranty
• Interface with various subject matter experts within the Peterbilt organization to attain the technical knowledge to be a competent instructor and mentor to dealership personnel 
• Provide feedback to appropriate Peterbilt personnel on product, maintenance and service issues that need to be addressed
• Continuously improve and modify training based on formal and informal evaluations from training participants. Contributes to providing best-in-class training within our industry 
• Manage and coordinate class room training including venue selection, catering, printed materials, training aids, and scheduling
• Give input and review on-line training, workbooks, and manuals related to maintaining and servicing Peterbilt and PACCAR Engine products
• Coordinate with other divisions to ensure consistent content and messaging of training materials

You're going to need this to be successful:

• Experience in the maintenance and/or servicing of diesel trucks, automotive, and/or machinery. Peterbilt service, diesel engines, and after treatment systems experience is a plus   
• Minimum one-year of training or instructional experience, technical training preferred
• Travel up to 50%
• Background in curriculum and training program development from inception to delivery of a program
• Ability to assist with developing trainings using various media including; classroom, on-line presentations, video and manuals
• Proficiency with Microsoft products including Excel, PowerPoint, Word and Publisher. Familiarity with MS Teams is a plus
• Strong organization, planning, and time management skills
• Excellent written and verbal communicator. Comfortable presenting to all levels within a dealership and Peterbilt, including dealer principals and Peterbilt senior management

Education

We require a Bachelor's Degree in Marketing, Ed