Senior Director - Access Therapy Initiation and Care Coordination - CarepathRx - Remote
The Cigna GroupAbout the role
The Senior Director - Access, Therapy Initiation and Care Coordination is responsible for the strategic leadership, performance, and growth of CarepathRx's patient access and therapy initiation operations across specialty pharmacy, infusion, enteral, and emerging service lines. This leader oversees the end-to-end patient access continuum, ensuring efficient, compliant, and patient-centered processes that optimize speed-to-therapy, reimbursement performance, and customer experience.
As a key member of the Pharmacy Services leadership team, the Senior Director establishes strategic direction, drives operational excellence, advances organizational capabilities, and leads transformational initiatives that support sustainable growth. The role partners across clinical, commercial, revenue cycle, payer, technology, and client-facing teams to enhance service delivery, improve financial performance, and strengthen CarepathRx's position as a leading provider of pharmacy and patient access solutions
KEY RESPONSIBILITIES
Operational Leadership
Lead the end-to-end patient access, therapy initiation, and care coordination operations, ensuring efficient, compliant, and patient-centered service delivery across Pharmacy Services.
Establish and drive performance against operational, quality, service, and financial objectives while promoting accountability for customer and patient outcomes.
Develop scalable operating models, workflows, and capabilities that support organizational growth, operational excellence, and continuous improvement.
Lead transformation initiatives focused on process optimization, technology enablement, workforce effectiveness, and service innovation.
Patient Access & Care Experience
Develop and execute strategies that improve patient access, remove barriers to therapy, and accelerate speed-to-therapy across specialty pharmacy, infusion, enteral, and emerging service lines.
Partner with clinical, pharmacy, nursing, and operational leaders to coordinate seamless patient onboarding, therapy readiness, and care transitions.
Champion a patient-centered culture that balances quality, compliance, affordability, and service excellence.
Advance site-of-care and access strategies that improve patient outcomes while supporting organizational and client objectives.
Strategic Execution & Growth
Partner with commercial, implementation, client management, and operational leaders to support growth initiatives, new client implementations, and service line expansion.
Evaluate market trends, reimbursement dynamics, payer policies, and emerging opportunities to inform strategic priorities and operational readiness.
Drive innovation through optimization of technologies, automation, and business processes that enhance scalability, customer satisfaction, and organizational performance.
Collaborate with external partners, including payers, pharmaceutical manufacturers, health systems, and patient support organizations, to strengthen patient access and service delivery.
Reimbursement Strategy & Market Access
Provide strategic leadership for reimbursement, authorization, and market access operations to optimize patient access and financial performance.
Establish best practices that improve approval outcomes, reduce denials, mitigate reimbursement risk, and strengthen payer engagement strategies.
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s