Supervisor - Insurance Operations

Company:

Marsh

Description:

Working at Marsh means joining a team of diverse thought leaders across the globe, dedicated to helping clients manage some of the world’s most challenging and complex risks. From how to proceed during a pandemic to concerns about cryptocurrency, to the latest game changers for the sports or entertainment industries, our colleagues are out front tackling some of the most pressing, compelling and important issues of the day.

We are seeking a talented individual to join our Insurance Operations team at Marsh. This role will be based in the Austin – Lakeline office. This is a hybrid role that has a requirement of working at least three days a week in the office.

Insurance Operations Supervisor - Licensing

Insurance Operations is responsible for the day-to-day delivery of the company’s insurance solutions. We provide administrative and technical support to client-facing brokers and provide support to clients by responding to insurance transaction queries. An Insurance Operations Supervisor is a seasoned leader who guides an experienced support team, making sure they are productive and meeting objectives, while helping them to resolve the more difficult issues they face.

What can you expect?

• You will supervise a small, highly skilled team, managing resource planning, monitoring workflows, overseeing day-to-day operational activities, and measuring and reporting on team productivity and individual performance to ensure a productive and engaged team

• You will build relationships with Marsh colleagues from multiple remote offices and drive continuous improvement for the department as well as the company

• You will work closely with the other teams and be responsible for communicating feedback within your team and supported offices, identifying trends, evaluating/resolving any escalated service issues, and playing a key role in the growth of the department

• You will attend a robust training program of classroom, side-by-side, and on-the-job training; we will provide the required insurance knowledge to be successful while learning our systems

We will count on you to:

• Provide day-to-day oversight and people management of a team of Licensing coordinators and specialists

• Manage, lead, and coach colleagues to achieve internal KPIs and client satisfaction, identifying any knowledge gaps and offering training opportunities

• Partner with other team members and stakeholders to identify continuous improvement opportunities

• Analyze data to determine trends, and present those findings across teams

What you need to have: 

• 5+ years of total work experience, with 3+ years in commercial lines insurance

• Previous team supervisory experience

• Experience with change management to prepare, equip, and guide teams to make organizational changes in the way work will be done

• Intermediate Microsoft Office proficiency - knowledge of basic Excel formulas, pivot tables, PowerPoint and Outlook

• Technical reporting capabilities - ability to analyze data from multiple sources, pull out pertinent data, process data in an Excel spreadsheet, and collate findings into a report to present week-over-week, month-over-month, and year-over-year trends

• Experience with root cause analysis

What makes you stand out?

• Managerial aptitude - desire to coach, mentor, and develop the team you are supervising

• Bachelor’s degree preferred

• Soft skills: ability to build strong relationships and build rapport with internal colleagues and carriers; ability to achieve outcomes by collaborating with stakeholders

• Commercial Property & Casualty experience a plus

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For m