Regional Store Manager - Region E

Salary Range

USD $110,000.00/Hr. -

Overview

Job Summary

 

The prime responsibility of the Regional Manager is to work with the Store Managers to ensure that each manager has the skills/tools necessary to create optimally functioning and profitable stores which are operated in accordance with company philosophy. Additionally, the Regional Manager position assists Store Managers in enforcing and following company policies and to create unity and standards of quality/product presentation among the stores. Responsible for supporting the Director of Operations in developing and driving the overall successful operations of our stores through continued profitability and uniform adherence to company policies and procedures.

 

Applications are accepted by the date below, which may be updated if the hiring timeline is extended.04/29/2026

Responsibilities

Primary Responsibilities

• Work with Store Managers to drive the sales and profitability of each store and the Region. Partner with Home Office functional/departmental experts where and when appropriate.
• Ensure all stores are merchandised in an awe inspiring manner.
• Ensure stores are delivering high levels of customer service.
• Inspect order management and stock levels.
• Develop programs to drive average check.
• Help Store Managers get involved in local communities.
• Increase customer counts.
• Inspect and discuss shrink.
• Discuss and monitor labor management and scheduling.
• Conduct monthly P&L reviews.
• Partner with HR and Director of Operations to drive Succession Planning efforts within the Region.
• Monitor and drive staffing levels for Region.
• Track and evaluate store-by-store manpower utilizing tools developed by HR and Director of Operations.
• Focus on internal development to lower turnover, increase morale, improve efficiency, and improve customer service.
• Identifies, trains, and promotes store employees who have career goals with the company.
• Partner with HR on external hiring needs, processes and guidelines.
• Partner with HR and participate in panel interview processes for Store Managers and Assistant Managers within the Region.
• Monitor and evaluate turnover levels within the Region. HR to develop turnover tools and tracking methodology.
• Discuss all management moves with Store Managers. Approve all Assistant Manager and Store Manager promotions within the Region
• Partner with Home Office Training Department and lead the training efforts within the Region.
• Monitor all Store Manager and Assistant Manger training.
• Work with Store Managers to insure that all training expectations and accountabilities are being followed in the stores.
• Through the use of Succession Planning and Training tools, ensure bench strength is being developed within each store and the Region.
• Trains new Store Managers, as needed, as they assume responsibility for their store.
• Ensures that all new Store Managers work and become knowledgeable in all departments in their store (including a thorough working knowledge of the Vitamin Department).
• Manage basic operations.
• Cleanliness.
• Customer greeting.
• Customer education (ex. supplement education on sales floor).
• Customer follow-up.
• Customer departure acknowledgment.
• Safety.
• Employee and customer safety.
• Customer complaints/relations forwarded by Home Office Customer Service Department.
• Disciplinary actions in partnership with Home Office Human Resources department.
• Home Office derived training and programs follow-up.
• Regularly scheduled store visits.
• Attends staff meetings at the stores as needed to provide additional input and training.
• Drives programs and processes.
• Conducts store inspections on a regular basis. Reviews results with Store Manager and management team.
• Reviews MMR with Store Manager.
• Maintains performance dashboard/report card developed by Director of Operations and CFO.
• Drives performance review and merit increase processes for Store Managers in accordance with Home Office policy.
• Discusses performance review and merit increase processes for store employees with Store Managers to ensure they are following Home Office policy.
• Drives incentive compensation processes in accordance with Home Office policy.
• Drives and manages inventory processes.
• Follow-up on Home Office derived programs, processes, policies, and SOP's.
• Partner with Human Resources to drive and manage disciplinary processes.
• Discipline for Store Managers.
• Ensures Store Managers are holding associates accountable.
• Required t