Systems Engineering, Associate

Responsibilities

Using a holistic approach, designs, develops, evaluates, and modifies end-to-end systems and systems-oriented products through their entire life cycle. Generates quantifiable requirements based on customer description, system planning and design, and acquisition logistics.

 

Ensures requirements comply with client requirements and government standards through formal verification methods. Translates high level product development strategies into system requirement specifications and works with other engineering disciplines to develop lower-level detailed implementation requirements.

 

Establishes and coordinates development of standards, practices, and procedures as related to the overall product development. Designs interfaces and brings system elements together, so they work as a whole. Assesses performance using evaluation criteria and technical performance measures. Customer liaison and support for business development activities and to understand and shape requirements.

 

Participates in system conceptual design and documentation of the design concepts. Translates high level product development strategies into system requirement specifications and works with multi-discipline engineering teams to develop lower-level detailed requirements.

 

Participates in design reviews of components (hardware and software) to ensure applicability to the current system and traceability of requirements through compliance verification and validation.

 

Generates system level requirements verification procedures and customer acceptance test procedures. Reviews test plans/procedures and ensures they meet the objectives of the contractual requirements and participates in the testing process to validate requirements.

 

• System-wide management, maintenance, and improvements
• Understanding of services, call records, RTMT, and UCM trace files
• All support for VoIP incident/problem management service desk support
• Device management including Internet Protocol (IP) phones, analog adaptors supporting fax machines or other analog equipment. 
• Maintains, troubleshoots, resolves, and responds to network problems; and coordinates solutions with outside vendors, users, and information technology staff; and manages network communication projects with various vendors.
• Analyze, isolate, and resolve Cisco VOIP system problems. This includes, but is not limited to technical, procedural, operational, and functional issues with all major Cisco telephone applications, including Call Manager, Unity Connection, Jabber, and Emergency Responder.

• Configure, troubleshoot and maintain emergency broadcast notifications utilizing Informacast Fusion
• Configure, troubleshoot, and maintain 911 emergency call location utilizing Cisco Emergency Responder (CER) v14
• Configure, troubleshoot, and maintain internal analog phone service for devices including wall phones, indoor/outdoor emergency phones, elevator phones, security alarm panels, and fire alarm panels utilizing Cisco VG450 analog gateways.
• Configure, troubleshoot and maintain Cisco Unified Communications Manager (CUCM) and Cisco ISR voice routers.
• Participate in monthly after-hours maintenance activities as needed to keep telephony services properly patched and upgraded.
• Must be well-versed in SIP through multiple carriers
• Experience with Cisco CUBE router configurations

Qualifications

 

• Bachelor's degree preferred, or equivalent training, in a related field.
• Cisco CCNA Collaboration or higher certification preferred, or other applicable Cisco certifications/experience
• Minimum 5 years of related engineering and support experience in UC, VoIP, video conferencing, and telecom services
•  Experience in telecommunications disaster recovery, strategic planning, and execution

 

Target Salary Range

$51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.