Medical Care Coordinator (Pharmacy Technician)

This is a remote position.

The Patient Advocate serves as a vital liaison between patients, medical offices, and drug manufacturers. The primary objective of this role is to navigate and coordinate complex processes to ensure patients receive their required medications at no cost. This role requires a unique blend of clinical understanding, administrative precision, and deeply empathetic communication.

As this is a night shift position handling sensitive medical data, the successful candidate must demonstrate an exceptional level of confidentiality, discretion, and professionalism, while maintaining high productivity under minimal supervision.

Requirements

Duties and Responsibilities

1. Patient Coordination & Communication

• Stakeholder Liaison: Coordinate efforts between patients, healthcare providers, and drug manufacturers to facilitate medication access.

• Phone Engagement: Spend 40–70% of shifts on inbound and outbound calls, utilizing professional phone etiquette and communication scripts.

• Relationship Building: Build sustainable, trusting relationships with patients by providing "above and beyond" customer service.

• Program Education: Help members understand program solutions, answer procedural questions, and provide general information.

• Prescription Management: Proactively call doctors’ offices to obtain and maintain current patient prescriptions.

1. Administrative & Technical Operations

• Data Management: Utilize multiple systems to document task statuses, update key information, and pull data reports.

• Documentation: Complete all required paperwork for order processing while adhering strictly to compliance standards.

• Process Improvement: Adhere to established guidelines while recommending improved procedures to increase efficiency.

1. Compliance & Professionalism

• Confidentiality: Maintain absolute patient confidentiality in strict accordance with HIPAA and other regulatory standards.

• Self-Management: Operate effectively in a professional environment with minimal supervision, meeting all scheduled activities in a timely manner.

Required Skills and Qualifications