Lead, Global Accounts Receivable

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Spring Health is looking for a Lead, Global Accounts Receivable to join our Accounting team and help support our invoicing and collections processes. The role will be an integral part of our Accounts Receivable team, helping us deliver a first class invoicing experience to our customers. This is a full time position on our team, reporting to the Director, Financial Operations. This role is primarily remote, with occasional in-office presence (approximately 2–3 times per month) required. 

What you’ll be doing: 

• Prepare and issue accurate, timely invoices across all global regions, ensuring compliance with local regulations and customer contract terms.
• Partner with Sales, Customer Success, and RevOps to align on billing requirements for multinational customers and complex agreements.
• Lead and oversee the global AR inbox by managing and responding to customer billing inquiries via email and Jira, ensuring clear and professional communication.
• Develop and deliver supplemental AR and billing reports that provide transparency into global invoicing and collections activity.
• Supervise and mentor the AR Specialist, providing guidance, training, and feedback to support their professional growth and ensure accuracy in AR operations.
• Drive collections efforts globally by following up with customers on overdue invoices, requesting remittance information, and escalating as needed.
• Review and validate financial data from internal partner teams to confirm accuracy of invoices and revenue recognition for global accounts.
• Support external and internal audit requests, ensuring timely provision of documentation and adherence to audit standards.
• Identify process improvement opportunities to streamline global AR operations and strengthen cash flow management

What Success looks like in this role:

• Invoices are issued on schedule and without rework
• Maintain Days Sales Outstanding (DSO) at or below target with minimal aged receivables over 58 days
• Customer billing inquiries resolved within agreed timelines
• Monthly AR reports delivered on time with limited variance to actuals
• AR Specialist consistently meets SLA tasks with high accuracy and strong engagement

What we expect from you: 

• Proven ability to work autonomously and proactively in a fast-paced environment, with minimal oversight.
• 3–5 years of relevant accounting experience and a bachelor’s degree in Accounting, Finance, or a related field.
• Strong analytical skills and sound judgment, with a track record of identifying root causes and driving effective solutions.
• Exceptional verbal and written communication skills, capable of articulating complex financial concepts clearly to both finance and non-finance stakeholders.
• Expert at managing multiple, high-priority projects simultaneously while maintaining attention to detail an