Senior Developer - AI Agents

Jackson Family Wines is much more than a family-owned wine company. We're risk-taking innovators with a strong belief that quality is paramount. We're always on the lookout for top talent -- individuals who possess a strong work ethic, commitment to quality and share our beliefs in healthy lands and a healthy community.  We are seeking a motivated technologist to help drive our agentic AI program.

POSITION SUMMARY:

The Senior AI Agent Developer plays a critical role in shaping how Jackson Family Wines designs, builds, and scales enterprise agentic AI capabilities.  This role is responsible for building personal user agents, AI workflow agents, and application agents. The position balances hands on agent development with self-service stewardship, ensuring AI agent solutions follow best practices and are secure, supportable, and aligned with JFW’s standards.  The role operates primarily within approved enterprise AI platforms (including Microsoft Copilot and Copilot Studio) and focuses on delivering production agentic solutions.  In addition, the role is encouraged to continuously explore and evaluate emerging AI tools and capabilities in the broader marketplace to drive continuous innovation, influence future standards, and advance the organizations' AI maturity.  Success in this role is measured by the ability to create high impact business value, improve efficiencies, deliver repeatable processes, accelerate AI adoption, and build durable AI capabilities that scale across teams.

ESSENTIAL FUNCTIONS/DUTIES: 

• Leads by example to design, build/enhance, integrate, and test AI agents that support real business workflows.
• Establish and maintain enterprises AI agent standards for agent behavior, data access, monitoring, auditability, escalation paths, and responsible use
• Create and support a secure AI Agent self-service enablement model, including templates, standards, and guardrails that drive user adoption and enable teams to build agents safely.
• Define AI best practices for agent design, prompting, grounding, integration, testing, and lifecycle management and drive enterprise adoption of best practices.
• Partners with stakeholders and the IT team to align solutions with adoption goals, change impacts, and monitoring requirements, ensuring successful delivery.
• Perform project management and requirements gathering activities to drive successful agentic AI deployment and adoption.
• Develop and maintain technical documentation and runbooks to ensure agents are supportable and sustainable.
• Responsible for providing support for software, end users, and self-service initiatives. 
• Drive innovation cross functionally with customers, peers, and vendors to improve company efficiency and effectiveness. 
• Build partnerships with business customers, peers and stakeholders and work closely with them to shape and influence the solution design. 
• Identify deficiencies with software and/or application architecture design, determine root cause, and provide corrective action.
• Keep abreast of current software development trends and impacts