Job Description Summary

The Global Service Growth GM plays a key leadership role in driving and accelerating $6.5B service growth through service value proposition enhancement, service offering development, digital service ecosystem and commercial intensity improvement across regions, customer segments and sales/delivery channels.

Job Description

Essential Responsibilities

• Lead and drive culture changes with external customers and internal sales/service delivery teams to transform global services offerings/value propositions from traditional break-fix excellence to world class digital Asset Performance Management, Clinical Performance Management, Continuity life cycle solutions, and Smart Subscription/SaaS offerings with continuous hardware, software, operating systems, and cyber security updates/upgrades, reliability and predictability based on machine data, AI analytics/insights, and real time/easy to use mobile applications

• Provide End to End strategic leadership for commercial activation of customer facing service products and corresponding contract & on demand offerings to increase GE HealthCare service contract capture rate/market share and revenue generation/per IB, improve warranty conversion, contract renewal, and win back rate, reduce $0 sockets, and enable accelerated growth in targeted regions, customer segments or commercial channels, from point of equipment sale, to mid life IB, from premium to value products and segments.

• Work closely with segment teams, collect and prioritize new service introduction and improvement requirements from region customers and commercial teams based on customer value, industry trend, competitive landscape, growth dynamics, speed to market, technical roadmap and return of investment

• Drive effective commercial activation strategies to maximize resource utilization and growth outcome by identifying region best practices, integrating various customer facing service products and offerings in region for region, working with other global product leaders and region commercial/operation leaders, driving global data visibility, digital platform/tool scalability, digital ecosystem integration, and process standardization

• Drive commercial intensity and IB life cycle management process improvement with segment and region teams, including IB intelligence and analytics with ServiceSuite, IB targeting & funnel management with SFDC for POS, warranty conversion, contract renewal, upgrades, continuity, digital; fleet offerings with strategic accessories; IB retention/replacement with improved M7/M8 EOGS customer communication & sales campaign processes.

• Drive effective communication with global and region service and commercial leadership and teams, including development of standard T&C, commercial playbook, organization of global/region op mech and Workout, annual preparation of growth strategy and operating plans, and issue resolution for quarterly revenue recognition.

Qualifications/Requirements

• Bachelor’s Degree in Product management, Engineering, Computer Science, Business Administration, or related field 
• 15+ years’ progressive leadership experience in product development, product management, service delivery, service sales or related field
• Strong leadership skills to influence cross functional and global teams
• Strong leadership skills to shape growth vision and Go to Market strategy
• Strong leadership skills to drive culture changes and process improvement
• Strong interpersonal skills to work with customers and frontline sales/service delivery teams
• Strong oral and written communications skills
• Strong program execution skills
• Strong strategic mind and clear thinker

Desired Characteristics

• MBA, MS or PhD in Engineering, computer science, or related field
• 15+ years’ experience in Healthcare product development, product management, new product introduction, sales, service, or related fields
• Proven Healthcare product, service and digital industry acumen
• Proven commercial leadership
• Proven team leadership for horizonal teams
• Proven experience with GE HealthCare service and commercial processes and working systems
• Proven ability to work and travel globally

Additional Eligibility Qualifications

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.

About Us

GE HealthCare is the world's Digital Industrial Company, transforming industry with software-define