Jobs and Careers
BR
Title Processor & Quality Assurance Specialist (ZR_24776_JOB)
BruntWorkUKRemotefull_timeVerifiedPosted 2 Jul 2025
About the role
This is a remote position.
Job Highlights:- Contract: Independent Contractor
- 40 hours per week
- Permanent work from home
- Monday to Friday
- 8:00am to 5:00pm EST
The Title Processor & Quality Assurance Specialist is responsible for ensuring the accurate and timely processing of vehicle titles, providing excellent customer service, and maintaining compliance with all applicable regulations. This role involves processing titles from various sources, responding to customer inquiries, minimizing rejections, and conducting thorough quality assurance checks to guarantee data integrity across multiple systems. A strong background in Quality Assurance (QA), compliance, and Know Your Customer (KYC) procedures is essential.
Responsibilities:
Title Processing:
• Timely Processing: Adhere to SLA (3 business days end-to-end process). Aim to process a minimum of 15 titles per day.
• Source Management: Efficiently manage title work received from mail, email, and customer portals.
• Documentation: Maintain accurate and up-to-date documentation for all title processing activities.
Customer Service:
• Customer Communication: Assist in answering customer inquiries via portal and email.
• Email Responsiveness: Acknowledge receipt of all customer emails on the same day they are received.
• Status Updates: Respond to customer status emails within 1 business day.
Compliance & Rejection Management:
• Rejection Minimization: Strive to minimize title rejections by adhering to established procedures and staying informed about regulatory changes.
• Cheat Sheet Maintenance: Regularly update and maintain cheat sheets with the latest requirements.
• Rejection Follow-Up: Follow up on rejections regularly.
Quality Assurance (QA):
• Data Accuracy: Conduct thorough quality assurance checks on data entered into various systems to ensure accuracy and consistency.
• System Validation: Verify data integrity across multiple platforms and databases.
• Compliance Verification: Ensure all title processing and customer service activities comply with relevant regulations, including KYC and other compliance requirements.
• Error Identification: Identify and document data discrepancies, errors, and compliance issues.
• Reporting: Generate and maintain QA reports and metrics.
• Process Improvement:<
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s