Social Media Strategy Manager (B2B SaaS)

<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><h1><span style="font-size: 12pt;">The Opportunity</span></h1> <p>NiCE i<span style="font-size: 10pt;">s seeking a creative and results-driven Social Media Manager to join our global social media team and help grow and strengthen our digital presence. This role sits at the intersection of storytelling, data-driven marketing, and social media strategy.</span><br><span style="font-size: 10pt;">You will help manage NiCE’s social presence across LinkedIn, X, YouTube, and emerging platforms, translating our AI leadership and CX innovation into compelling content that engages practitioners, senior decision makers, analysts, and the broader enterprise technology community.</span><br><span style="font-size: 10pt;">This is a high-visibility role within the Global Brand &amp; Content team, working closely with Product Marketing, PR, Demand Generation, Analyst Relations, and executive leadership.</span></p> <p><span style="font-size: 12pt;"><strong>What You’ll Do</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Develop and execute a global social media strategy aligned with NiCE’s AI-first positioning and CXone narrative.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Manage the global social editorial calendar across LinkedIn, X, YouTube, and emerging platforms.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Promote research, reports, product launches, and thought leadership across social channels.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Partner with marketing teams to support product launches, analyst recognition, and major events including NiCE World.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Drive executive and employee advocacy on social platforms, partnering with leadership and subject matter experts to amplify thought leadership and industry conversations.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Develop programs that encourage employees, partners, and community members to participate in social storytelling.</span></li> <li style="font-size: 10pt;"><span style=&q