Security Supervisor

Description

Purpose of Position:

To provide outstanding Customer Service for our guests, as well as safeguarding our guests, employees, and Casino assets. 

Knowledge, Skills, and Abilities:

· Providing the highest level of Customer Service to all guests.

· Implement the casino’s 5-10 rule to the standard expected.

· Maintain an excellent attendance record.

· Demonstrate knowledge of security’s policies and procedures, as well as drop & count and emergency procedures.

· Communicating clearly and effectively with coworkers.

· Communicating any departmental issues or concerns to the Security Manager and/or Director of Surveillance and Security. 

· Responding in a timely matter to requests for a security officer.

· Implementing appropriate de-escalation and conflict resolution tactics when needed.

· Complying with departmental policies and procedures regarding the use of physical force and/or restraint as a last resort to preserve the safety and security of our guests and employees. 

· Performing perimeter checks inside/outside of the facility as directed.

· Providing security for the transport of funds and other actions which may require an escort. 

· Composing detailed reports regarding incidents that may occur on property.

· Monitoring the behaviors and actions of guests consuming alcohol for signs of intoxication. Provide courteous, discreet, and safe removal of intoxicated guests to ensure public safety. 

· Providing CPR and first aid when necessary.

· Familiarizing yourself with casino events and promotions in order to accurately inform guests. 

· Complete any other duties as assigned.

Requirements

Education/Qualifications:

· Must be at least 21.

· High School diploma required.

· 1 year of prior experience in a related field preferred.

· Must be able to obtain/maintain Gaming License

· CPR Certification (company provided)

· Must possess sufficient problem solving and conflict resolution skills and the ability to communicate effectively, both orally and in writing.

· Position involves prolonged standing and walking.

· Work is performed in a casino or outdoor environment with varying levels of lighting, air quality, noise, and/or temperature. 

· Must have a valid Driver’s License and be able to safely drive a company vehicle on request.

· Must possess the ability to rationally and responsibly act in response to emergency/life-threatening situations. This includes sufficient knowledge in use of force techniques and when they should be utilized.

Special Position Requirements: 

· Firearms training certification from one or more of the following-

1) Oklahoma CLEET Certification or out of state equivalent.

2) NRA Firearms Training Certification.

3) Any other firearms training certification with the approval of Department Director and appropriate documentation.

Licensing:

· Must be able to obtain and maintain the required Gaming License.

Work Requirements:

Shift- Full-Time | Tues-Fri

Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature.