Senior Technician - Data Center Site Operations

Position Summary  

Data Center Operations Engineers are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. Key job responsibilities You will be required to engage in physical data center activities. This includes all tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning.  

These activities include the following: Lifting and moving material up to 50 pounds each Working in cramped and/or elevated locations. Bending, lifting, stretching, and reaching. Standing and walking for up to 8+ hours a day. Ascending and descending ladders, stairs, and gangways safely and without limitation. Work in a noisy environment. Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).  

A day in the life a Data Center Operations Engineer will demonstrate a breadth of knowledge: Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution. Show a strong aptitude for troubleshooting and problem solving. Solve problems at their root and step back to understand the broader context Maintain service level agreements through the implementation of proactive issue detection and reporting. Are biased to act in the absence of direction or support Improve effectiveness through process innovation. 

Position Description 

Data Center Operations Engineer is responsible for installation and maintenance of our Data Center equipment ensuring the smooth functioning of our data center infrastructure.    

Position Responsibilities 

• Installing various hardware as required 

• Completing service orders in an accurate and timely manner 

• Performing routine operational maintenance support and hardware maintenance 

• Responding to customer requests quickly and resolving technical problems effectively 

• Participating in coordinated, scheduled maintenance activities with multiple parties in multiple locations, following standard procedures 

• Coordinating with other technical teams to complete various tasks, requests, and/or projects 

• Frequently moves equipment weighing up to 50 pounds for various needs 

Qualifications 

Background needed for this position. 

• The ability to write concise and accurate reports 

• The ability to appropriately escalate data center incidents and respond to alarms 

• The ability to communicate effectively with customers and internal staff 

• The ability to learn quickly and address issues as they arise in a Mission Critical 24×7 environment 

• Schedule flexibility with ability to work non-standard business hours 

• Strong work ethic and accountability 

• The ability to work independently and be able to follow all escalation procedures in regard to critical or emergency situations 

• The ability to operate in and promote a rigorous process-driven team environment 

• The ability to logically analyze and solve problems 

• The ability to effectively multi-task while assisting customers and working on multiple projects 

• Familiar with computer systems and software programs – i.e