UX Research Lead

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.   Join Accenture Federal Services to do the work you love in an inclusive, collaborative, and caring community, where you can be empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.   Join us to drive positive, lasting change that moves missions and the government forward!  

At Accenture Federal Digital Studio, UX research is an integral part of our design process. As a Lead UX Researcher, you will plan and implement research ranging from foundational (impacting immediate business decisions and product designs) to strategic (influencing long-term user experience vision and goals). You will build positive relationships with clients, lead UX research projects, identify relevant insights to help make business decisions, and identify product/user experience opportunities. You will stay up-to-date on UX industry trends, incorporating new research techniques when appropriate and, train junior researchers on UX methodologies, as applicable.

As a team, we:

• Work cross-functionally with product owners, designers, content producers and leadership to help identify significant user insights, gaps, conduct UX research, and generate insights to craft user experience strategy for launches, incremental improvements, and innovation

As a Lead UX Researcher, you:

• Develop significant actionable user insights and communicate them clearly and persuasively across different audiences
• Leverage analytics and other insights to better understand customer needs
• Provide strategic direction to major research projects and liaise with key clients
• Lead and inspire large research teams, potentially on multiple projects
• Collaborate with data scientists and market researchers to build a complete understanding of customers’ behaviors and needs
• Continually learn, grow, and improve the craft of UX research
• Develop research standards and mentor staff

Working together, we will:

• Identify opportunities to improve user experience based on research insights
• Build a UX research repository that delivers efficiency for clients

What You Have:

• 8-10+ years of experience moderating and applying various UX research methodologies
• 4-5 years of experience leading UX research workstreams
• Ability to learn new software quickly; experience with Microsoft Office, Dscout, Optimal Workshop, InVision, Axure, Confluence or Jira is a plus
• Advanced knowledge of UX research modalities and methods (e.g., generative and evaluative, participatory design, card sorting, journey mapping)
• Proven moderation and engagement skills (e.g., 1:1 interviews, usability studies, focus groups, contextual inquiries, expert reviews, co-creation)
• Advanced understanding of integrating qualitative and quantitative research methods to improve research outcomes
• A portfolio of work that demonstrates your ability to develop and execute research studies
• Demonstrated critical thinking skills and history of solving complex interactive challenges
• Strong communication skills to concisely communicate complex subject matter verbally and written
• Ability to lead and train junior UX researchers
• Bachelor's or MS in a human behavior related field

 

Compensation for roles at Accenture Federal Services varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, Accenture Federal Services provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below and information on benefits offered is here.    

Role Location: Range of Starting Pay for role  

California: $111,400 - $213,600 

Colorado: $111,400 - $184,300

New York: $103,200 - $213,600 

Washington: $118,700 - $196,400 

 

 

  What We Believe  We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain an inclusive environment