Aftersales Manager

Established in 2019 by Founder and CEO Kevin Czinger and Co-Founder Lukas Czinger, Los Angeles‑based Czinger Vehicles is an industry‑disrupting performance vehicles brand pioneering a new era in the automotive space by fundamentally changing the way cars will be designed and manufactured for generations to come. Built around a core ethos of utilizing revolutionary, proprietary technology to create vehicles equipped with both dominating performance and iconic design, Czinger represents a radical transformation of the manufacturing sector and the future of human‑AI design within an environmentally sustainable system.  Czinger’s halo vehicle, the 21C hypercar, has received global attention for its record-breaking performance and the revolutionary design and manufacturing technology it embodies. It is the physical representation of over 550 patents filed across A.I. based generative design, materials, additive manufacturing, and assembly. This novel technology and world class engineering has enabled the 21C to set production lap records at both Laguna Seca and Circuit of the Americas. As a business Czinger is the unique combination of a deep technology company, consumer product company, and performance brand.  Czinger Vehicles places an emphasis on talent and is known globally for their world class team. 
The Aftersales Team at Czinger Vehicles works to ensure a positive customer experience that supports retention and brand loyalty. The Manager of Aftersales will be accountable for the leadership and performance of team members across technical and administrative functions. The Manager of Aftersales works directly at the intersection of technical and business activities. This position is responsible to drive the after sales business, provide leadership across the workshop, spare parts, and administrative functions, while maintaining a strong connection with department heads. 
 
You are analytical and possess a great attitude and aptitude for learning. You are comfortable with financial management and P&L responsibilities. You are at ease with various IT tools/systems. You are pragmatic in managing escalations within legal guidelines. You are a dynamic leader, communicating clearly and effectively across teams. You are proactive and methodical, understanding the various inputs to the repair process. You effectively translate variations in repair activity and productivity into corrective action to maintain service delivery lead time. 
 
Essential Duties and Responsibilities: 
 
• Guarantee the service lead time and quality of repairs over time. 
• Function as key liaison between Czinger Vehicles and retail dealer network service staff. 
• Manage capacity (technical/non-technical resources) at each stage of the repair process, supported by a clear and shared decision-making process. 
• Master the management of physical, system/ERP flows, and reports in order to identify any drift. 
• Understand and anticipate the seasonality of the repair activity on different time scales based on repair and sales history. 
• Develop skills and versatility of the technical resources available through appropriate training. 
• Master the various mechanisms of the repair process (flow, work in progress, batches and transfer frequencies, priority management, date management, sequence of operations, standardization, etc). 
• Ensure strict compliance with the application of the mechanisms (compliance with procedures, quality monitoring and technical guidelines according to defined standards). 
• Identify opportunities for improvement and implement the corresponding improvement processes, including inter-market best practices. 
• Ensure the maintenance of the dealer workshop organization, as well as the facilities, equipment and tooling. 
• Ensure daily monitoring of repair activity and performance (service rate, productivity and quality of repairs). 
• Required to understand and keep abreast of all federal, state and local regulations that affect their operations. 
• Implement a decision-making process shared and understood by all teams to initiate the necessary corrective actions to maintain performance over time. 
• Drive market communication across the decentralized network; work with local delegate(s) and monitor the activity of the network. 
 
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities, required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
Education/Experience: 
 
•At least 5 years’ experience working as an Automotive After Sales Service Manager / Director. 
•Excellent communicator. Multilingual is a plus. 
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