Automotive Customer Service Advisor

This position is located in Gorham, New Hampshire, and the candidate must be able to commute or relocate by 4/1/2025.

Are you looking to join a trusted brand that offers growth and stability? Berlin City Auto Group seeks an experienced, customer-focused, results-oriented Automotive Service Advisor to join our successful and passionate team! The income potential is $60,000 to $80,000 annually.

What We Offer:

• A competitive pay plan with training and mentorship that provides career growth and increased income potential
• Recognition programs & awards are part of the culture that rewards excelling and high-performance
• Flexible schedule with paid time off that accrues from day one of employment
• An extensive benefits package including medical, dental, vision, life, and disability insurance, and more
• 401(k) with employer contribution!
• Health and Wellness membership reimbursement up to $75.00 per month
• Employee discounts
• Fun team atmosphere

Position Overview:

A Service Advisor initiates automotive services and repairs by communicating with customers to ascertain the maintenance services requested. In addition, they verify any warranty and service contract coverage; identify and inform customers of any additional vehicle maintenance or repair opportunities deemed valuable to maintain vehicle safety and performance; develop estimates and secure commitments to perform work; write repair orders and maintain customer rapport and records. The Service Advisor is an excellent opportunity to experience the day-to-day operations of the service department. Whether answering and making phone calls and emails or assisting service customers face to face, you’ll be responsible for ensuring every customer has a positive, lasting experience.

Who You Are:

• You are passionate about taking care of the customer and have the knowledge to educate them about what is going on with their vehicle in terms they can understand
• You are professional, career-minded, with character, skill, and drive
• You have a minimum of 2 years in automotive service
• You value continual training & professional development
• You have a proven ability to set and achieve targeted goals
• You consistently meet or exceed productivity and service standards
• You possess exceptional communication, organization, and follow-up skills
• You work as a team player and interact with customers, managers, and co-workers in a professional, courteous manner
• You have keen technical skills and thrive on learning

Essential Job Functions: 

• Provide every customer with an estimate of repair costs, including parts and labor or identification of warranty coverage, after completing a complete vehicle assessment.
• Provide customers authorization in a timely fashion for additional repairs that may be needed before the repairs are attempted.
• Establish a realistic and specific time promise (including customers waiting) for each customer.
• Maintain an accurate job tracking sheet that provides a proper workload based on daily calculations of group capability. 

Requirements:

• Must be at least 18 years of age
• A Valid Driver’s License and favorable Motor Vehicle Record
• Ability to pass a pre-employment background check and drug screen for illegal substances
• Authorized to work in the United States

Who We Are:

Berlin City Auto Group is a family of dealerships throughout Maine, New Hampshire, and Vermont. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a highly energized, engaged, and diverse team bound together by our core beliefs and values. Together, we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver great customer and associate satisfaction. Our philosophy is Easy – a way of doing business that finds a way to satisfy every customer with the high