Learning Commons Support Specialist(Testing CVC)

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Weekly Work Hours

40

Compensation Range

N05-PT

Hourly Rate

$25.48 Hourly

FLSA

United States of America (Non-Exempt)

Position Type

Staff

Position Summary

Responsible for providing support to students, faculty, staff, and community patrons by fulfilling circulation desk functions. Assists students, faculty and community patrons with software and hardware support in the commons, classrooms, and labs.

Required Knowledge, Skills and Abilities

• Ability to provide first-level Learning Commons service support for students, bridging their classroom learning by assisting with the location of learning materials, resources, and equipment.

• Able to respond to requests for general information with a commitment to customer satisfaction, quality, and accuracy.

• Able to effectively provide appropriate referrals to other service areas.

• Performs related service functions that support department operations. 

• Understands the role this position plays within the College’s mission and deliver high quality service in the support of student success. 

• Demonstrated ability to collaborate and work effectively with both internal and external groups within the Dallas College community.

• Able to prepare periodic reports, as necessary or requested.

• Strong commitment to providing world-class customer service.

• Proficient interpersonal, oral, and written communication skills. 

• Strong attention to detail and accuracy in a fast-paced, constantly changing work environment.

• Demonstrated ability to handle multiple tasks/responsibilities and the ability to prioritize work.

• Sensitivity to respond appropriately to the needs of a diverse population.

• Performs other duties as assigned.

Key Responsibilities

Duties and responsibilities include, but are not limited to:

• Assists students, faculty, staff, and community patrons with circulation of Learning Commons materials, technology equipment, and collection maintenance (reserves, periodicals, and reference materials) including but not limited to pulling books, processing, and checkouts, searching online catalog.

• Provides high-quality customer service and software support for students, faculty, staff, and community patrons.

• Monitor patron logon and computer lab workflow.

• Performs initial technology troubleshooting and reporting (commons, labs, and classrooms)

• Assists with departmental educational workshops and training for staff, faculty, and students.

• Maintains accurate and complete records for use by department administration.

• Enters, updates, and deletes items into multiple databases.

• Dallas College is implementing a “learning commons” model and philosophy. This job position will adapt to that model over time.

• Represents the department by participating in internal and external committees and associations. 

• Completes required Dallas College Professional Development training hours per academic year. 

• Performs other related duties as assigned.

Physical Requirements

Normal physical job functions performed within a standard office environment. Requires in-person interaction and coordination of work with other employees, students, external clients, partners or customers and/or immediate access to equipment, documents, or other information located only in a College workspace.  Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications

• Associates degree. Official transcripts required or High school diploma or equivalent with two (2) years of experience providing library, technology, testing, tutoring, or customer service. 

• Familiarity with the fundamentals of library and educational technology.

• Competence in using computer-based application software, including Microsoft Office applications.

• Experience working with library functions and circulation systems.

• Experience working with PC/Macintosh hardware and software.

• Experience working within a “learning commons” environment that enables student success by closely partnering with faculty and across student learning services such as library, tutoring, testing, computing, and media.

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