Technical Customer Support - Berlin

<p>Synthflow AI is a <strong>no-code platform for deploying voice AI agents </strong>that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. We help mid-market and enterprise companies manage routine calls to save teams time and resources. </p><p>Our agents have already delivered measurable impact:</p><ul><li><p>Over <strong>5 million hours</strong> of contact center operations saved</p></li><li><p><strong>35% more calls </strong>answered compared to non-AI operators</p></li><li><p>45 million calls handled with a <strong>99.9% uptime</strong></p></li></ul><p>Backed by <strong>Accel, Atlantic Labs, and Singular</strong> and trusted by over 1,000 customers, our growth leads an industry shift toward sophisticated and accessible conversational AI.</p><h1><strong>About the Role</strong></h1><p>We’re seeking a proactive and motivated <strong>Technical Customer Support (L1)</strong> to join our team. In this role, you’ll play a key part in ensuring a seamless experience for our customers by managing our customer support tools, handling customer inquiries, and assisting with operational tasks. This internship is a unique opportunity to learn, grow, and potentially transition into a full-time role at Synthflow.</p><p></p><h1><strong>What You’ll Do</strong></h1><ul><li><p><strong>Master Zendesk</strong>: Handle 20-30+ new tickets per day in Zendesk, covering everything from billing issues to helping customers implement API requests. </p></li><li><p><strong>Customer Support Excellence</strong>: Respond to customer inquiries via Zendesk and email, providing thoughtful and timely resolutions.</p></li><li><p><strong>Operational Assistance</strong>: Handle tasks like processing refunds and supporting other operational needs as required.</p></li><li><p><strong>Continuous Learning</strong>: Stay on top of product updates and features to assist customers effectively.</p></li><li><p><strong>Customer Advocacy</strong>: Create bug reports and feature requests on behalf of customers, and advocate for their prioritization.</p></li><li><p><strong>Product Improvement: </strong>Test new features and functions before they are released to customers.</p><p></p></li></ul><h1><strong>What You Bring</strong></h1><ul><li><p><strong>Eagerness to Learn</strong>: Commitment to continuous learning and skill development, particularly in technical domains.</p></li><li><p><strong>Technical Mindset: </strong>Ability to distill complex technical concepts into clear, actionable solutions.</p></li><li><p><strong>Strong Communication Skills</strong>: Outstanding written communication skills, with ability to adapt tone and technical depth to audience.</p></li><li><p><strong>Proactive Attitude: </strong>Self-directed work style with strong independent decision-making capabilities.</p></li><li><p><strong>Customer Passion</strong>: Passion for customer support with drive to excel in fast-paced environments.</p></li></ul><p></p><h1><strong>Why Join Synthflow?</strong></h1><ul><li><p><strong>Full-Time Potential</strong>: Successful interns may be offered a full-time role, allowing you to grow with the company.</p></li><li><p><strong>Ownership</strong>: You’ll have real ownership over your work and see the impact of your contributions daily.</p></li><li><p><strong>Early-Stage Excitement</strong>: Be part of a small, agile team building something transformative.</p></li><li><p><strong>Cutting-Edge Tech</strong>: Work with innovative technology that’s reshaping how businesses interact with AI.</p></li><li><p><strong>Remote Flexibility</strong>: Work wherever you’re most productive—no commute, no limits.</p></li></ul><p>Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets <strong>enterprises easily create, deploy and scale</strong> natural-sounding, cost-effective voice agents tailored to their business needs.</p>