Jobs and Careers

Customer Experience Executive

BruntWork

UKRemotefull_timeVerifiedPosted 15 Sept 2025

About the role

This is a remote position.

Job Highlights:

Contract type: Independent Contractor
Schedule: Monday-Friday, 8:00AM - 5:00PM UK Time, with 1hr unpaid break

Overview

This role needs a proactive and organised individual with great attention to detail. It is central to ensuring customers receive an excellent experience at every stage of their journey. The successful candidate will be responsible for handling incoming communications, processing orders, supporting account managers, and carrying out general office administration.

Responsibility

Answer incoming calls in a professional and friendly manner, ensuring queries are resolved or directed promptly.
Process customer orders accurately and efficiently, maintaining attention to detail.
Manage the central inbox, prioritising and responding to customer emails in a timely way.
Handle customer queries and issues with a problem-solving approach, escalating where necessary.
Support Account Managers in maintaining strong customer relationships and ensuring customer satisfaction.
Assist with general office administration duties as required, contributing to the smooth running of the business.
Work collaboratively with colleagues across departments to ensure excellent service delivery

Requirements

Previous experience in a customer service or administrative role is essential.
Excellent communication skills, both verbal and written.
Strong organisational skills with the ability to manage multiple tasks and priorities.
Confident using CRM systems and open to learning new systems.
Positive attitude with a strong focus on teamwork and customer satisfaction.
Ability to bring energy into the role
Ability to remain calm and professional under pressure.
Prepared to go above and beyond for the customer and the role.

KPIs

Customer NPS
Order processing accuracy

Benefits

Independent Contractor Perks:

HMO Coverage for eligible locations
Permanent Work from home
Immediate Hiring
Steady Freelance Job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

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